Job Description

Technical Analyst, Disability Claims

Build the Future With Us

Are you passionate about customer service and looking to contribute to an organization whose mission is to help clients feel confident and secure about their future? As a Technical Analyst, Disability Claims, you will play a key role in the timely and efficient assessment of new short-term disability claims and the payment of eligible benefits, while delivering a human-centered, thorough, and reassuring client experience.

This position is an excellent opportunity to showcase your analytical, administrative, and interpersonal skills within a caring and trusted organization. At iA, people and their development are at the heart of everything we do, creating an environment that fosters collaboration, innovation, and growth.

What You Will Accomplish With Us

As a Technical Analyst, Disability Claims, you will be at the heart of our mission. Your main responsibilities will include:

• Gathering and analyzing the medical, administrative, and contractual information required to open and assess new short-term disability claims
• Communicating with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
• Determining claim eligibility according to contract provisions, established criteria, and operating procedures
• Processing and issuing eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
• Maintaining complete and accurate claim records within internal systems to support operational continuity and service quality

What Could Help You Succeed in This Role

We are looking for someone who:

• Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment
• Demonstrates strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
• Displays empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
• Is known for communicating clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
• Has experience in customer service, administrative processing, insurance, case management, or a related field
• Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec

Why You’ll Love Working With Us

• A work environment where learning and development go hand in hand with a shared commitment to excellence
• A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits including group insurance, vacation entitlement, telemedicine, employee and family assistance programs, discounts on iA products, and much more!

Apply Now and Take the Lead in Shaping Your Career Where Your Talent Truly Matters!

Not Sure Whether to Apply?

At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your next career move may be with us, and we would love to get to know you.

The typical hiring range for this position is $47,544 to $68,329 CAD per year . The offered base salary may vary depending on knowledge, skills, years of experience, and internal equity considerations relevant to the role. At iA, we are committed to providing a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect current market conditions.

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College AvenueToronto / 26 Wellington Street East

Company

iA Financial Group

Posting End Date

2026-09-02

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.