Systems Engineer (IS2638 - NIC)

Responsible for maintaining the health, performance, and availability for company systems, applications, and services.

DUTIES AND RESPONSIBILITIES:

1. Maintains operational reliability and integrity of IS on-premises and cloud infrastructure including servers, applications, services, and other related computing systems. Maintains inventory and life cycle from procurement to decommission and ensures systems patches, software and firmware updates are regularly applied to meet compliance requirements and mitigate vulnerabilities.

2. Manages on-premises and cloud-based identity and access management systems, manages cloud authentication services and security and compliance controls. Manages endpoint and email security solutions to actively engage in cyber threat detection, response, and eradication.

3. Provisions, configures, and installs IS hardware including but not limited to servers, switches, routers, firewalls, SD-WANs, access points and other system appliances.

4. Maintains data backup and restoration solutions. Performs regular recovery and failover testing and records results to ensure recovery time objective (RTO) is met.

5. Follows proper change management procedures to reduce business impacts, costs, and risks. Keeps cloud and server architecture documentation, and topology diagrams up to date.

6. Utilizes ticket system and related resources to track, log, and document requests, issues, work performed and resolutions to meet SLAs (service level agreements). Troubleshoots and resolves system/network issues and serves as an escalation point for service and/or problem resolution.

7. Monitors systems health and performance, regularly prepares reports on key performance indicator (KPI) metrics to identify utilization and improvement opportunities.

8. Stays current with the latest emerging technologies and collaborates with team to develop and evaluate new solutions to improve productivity, efficiency and/or reduce costs.

9. Provides excellent internal and external customer service. Works directly with vendors to procure and negotiate hardware and services, schedule installations and address service issues.

10. Performs other related duties as assigned.

JOB QUALIFICATIONS:

High School Diploma or equivalent

Bachelor’s degree in Information Systems, Technology, or related field; and/ or minimum (5) years of

equivalent experience required

Experience Administering MS AD, Azure AD, ADFS, Group Policy, MS SQL, vSphere

Experience implementing and administering cloud services and technologies AWS, Azure, or GCP

MCSA: Windows Server 2016 or equivalent and VMware VCP certification preferred

Cloud Solutions Architect or equivalent certification within 6 months of hire date

Ability to work after hours and/or on call when needed

Ability to use personal vehicle and travel required

Scheduled hours and/or work locations are subject to change

PHYSICAL ACTIVITIES AND REQUIREMENTS:

Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.

Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.