Systems Engineer

Duties and Responsibilities:

Infrastructure & Systems Management

· Design, implement, maintain, and support Windows server environments and related infrastructure.

· Manage virtualization platforms, storage systems, backups, and disaster recovery solutions.

· Monitor system performance, capacity, availability, and security.

· Perform system upgrades, patch management, and technology refresh initiatives.

· Ensure high availability and business continuity of critical systems.

Network Administration

· Manage LAN, WAN, wireless networks, firewalls, switches, and VPN connectivity.

· Troubleshoot network performance issues and implement corrective measures.

· Maintain network documentation, diagrams, and configurations.

· Support multi-site connectivity and remote access solutions.

Production & Print Technology Support

· Support production-related technologies including print management systems, RIP software, production workflows, and manufacturing equipment interfaces.

· Collaborate with production, prepress, and operations teams to optimize system performance and workflow efficiencies.

· Assist in troubleshooting technology issues that impact manufacturing output and production schedules.

· Support integrations between business systems and production equipment.

Cybersecurity & Compliance

· Implement and maintain cybersecurity controls and best practices.

· Monitor systems for security threats and vulnerabilities.

· Manage endpoint protection, user access controls, and security audits.

· Participate in incident response activities and remediation efforts.

· Ensure compliance with company policies and applicable regulatory requirements.

Cloud & Enterprise Applications

· Support Microsoft 365, Azure, and other cloud-based services.

· Manage Active Directory, Entra ID (Azure AD), Exchange Online, and related technologies.

· Assist with enterprise software implementations, upgrades, and integrations.

· Work with vendors and third-party providers to resolve technical issues.

User Support & Collaboration

· Serve as a Tier III escalation resource for complex technical issues.

· Provide technical guidance and mentoring to IT staff.

· Develop and maintain technical documentation, procedures, and standards.

· Collaborate with department leaders to identify technology solutions that improve business efficiency.