Systems Analyst I
City of Virginia Beach · Municipal Center Bldg 17 ·
- Work mode
- Hybrid
- Employment
- Full time
- Category
- Business analysis
Job Posting End Date:
September 3, 2026Department:
INFORMATION TECHNOLOGYCompensation Grade:
A14Compensation Range & Starting Salary:
Pay Range: $71,739.20 - 111,176.00Starting salary may be negotiable based on qualifications
Job Exempt (If No, Position is eligible for overtime):
YesScheduled Weekly Hours:
40About Us:
Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.
Job Duties and Preferred Qualifications:
Award-winning. Results-drive. Future-ready.
We believe the government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning, and other emerging technologies to conceive tomorrow's solutions. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.
Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT. An inquisitive imagination, purposeful passion, and consistent customer-focus are all welcome traits.
You might have what it takes. Apply today!
The Systems Analyst I to be assigned to Information Technology Service Management Team in the Information Technology department will perform professional system analysis development and/or maintenance work of various information systems. Utilize the City’s IT systems to help achieve strategic goals. Assist with the design and development of systems by configuring hardware and software.
The selected candidate will:
Administer and maintain ServiceNow user accounts (through Active Directory), groups, roles, and access controls.
Troubleshoot and resolve login and access-related issues to ServiceNow.
Design, develop, and maintain Service Catalog items and service request workflows.
Participate in testing new features and enhancements
Create, manage, and maintain knowledge articles and knowledge base content.
Import hardware asset data into the ServiceNow platform.
Develop and deliver user training and create supporting training materials and documentation.
Configure and administer the ServiceNow platform, including forms, workflows, business rules, client scripts, and other platform components.
Perform basis scripting updates using JavaScript
Research and evaluate new ServiceNow features, functionality, applications, and modules.
Design and document business processes and translate business requirements into scalable ServiceNow solutions.
Manage and maintain ServiceNow plugins, applications, and platform updates to ensure optimal system performance and security.
Manage update sets, application deployments, platform upgrades, and instance cloning activities.
Support integrations between ServiceNow and external systems. •Import, transform, validate, and manage large datasets using data loads, transform maps, and import sets.
Review and troubleshoot data import errors, perform data validation, and ensure data integrity throughout the import process.
Export data sets and generate extracts to support reporting, integrations, audits, and business operations.
Verify, validate, and maintain data quality, integrity, and consistency across the platform; perform clean-up activities where necessary.
Develop and maintain reports and dashboards to support operational and business objectives.
Create and manage ServiceNow support cases, troubleshoot issues, and escalate incidents when necessary.
Gather, analyze, and document business requirements and translate them into effective technical solutions.
Serve as a trusted advisor to stakeholders by providing platform guidance, technical expertise, and best-practice recommendations.
Evaluate emerging ServiceNow products, features, and best practices, and provide recommendations for adoption.
Participate in the implementation of new ServiceNow applications, modules, and platform enhancements.
This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas.
As a City employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more
Preferences:
STRONG PREFRENCE: 3 or more years of IT and business/industry work experience business analysis, requirements elicitation, strategic development, testing, deployment of systems and life cycle management.
STRONG PREFRENCE: Experience with business process modeling and workflows.
ITIL Foundations certificate
ServiceNow Certified System Administrator (CSA) certificate
Bachelor' s degree in Computer Science, Information Technology, Management Information Systems, Business or closely related fields
Experience with formal testing methods and user testing activities
Experience with current industry best practices in the disciplines of business analysis
Demonstrated abilities with verbal communications and writing fundamentals
Additional requirements:
• DMV Transcript: No
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: No
• Physical: No
• Respirator: No
• Psychological Screening: No
• Polygraph: No
• At Will: No
Minimum Requirements:
Minimum Qualifications: Any combination of education and experience (above the high school level) equivalent to a minimum of four (4) years in fields utilizing the required knowledge, skills and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Must have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.Skills:
Working Conditions:
Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.
https://workingcondition-summary-prod.s3.amazonaws.com/P10642.pdf
Official Job Descriptions:
To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.