- Analyze business needs, current system architecture, and future goals to design optimal ServiceNow solutions.
- Create scalable, maintainable technical blueprints aligned with business requirements and platform capabilities.
- Design and oversee integrations with enterprise systems using industry-standard protocols (REST, SOAP, etc.).
- Ensure architecture aligns with best practices, platform governance, and security standards.
- Collaborate with stakeholders to understand business processes, challenges,and desired outcomes.
- Deliver solution recommendations, proof of concepts (POCs), and demos tailored to client environments.
- Contribute to estimates, proposals, and implementation plans during pre-sales and RFP phases.
- Participate in client workshops, stakeholder presentations, and solution envisioning sessions.
- Lead cross-functional technical teams, including developers and administrators, throughout project delivery.
- Configure and customize ServiceNow modules and workflows to meet functional requirements.
- Ensure seamless integration with enterprise systems and third-party platforms.
- Conduct testing, validation, and code reviews to ensure technical quality and performance.
- Conduct knowledge transfer sessions and provide training for end-users and support teams.
- Monitor system performance, troubleshoot issues, and recommend enhancements for scalability and efficiency.
- Support change management efforts and ensure successful adoption of new capabilities.
- Stay current on ServiceNow product updates, new features, and industry trends.
- Contribute to the development of internal best practices, reusable components, and documentation standards.
- 5+ years of experience in ServiceNow development, with a strong track record in designing and implementing solutions.
- Proven experience as a Technical Lead, guiding development teams and ensuring best practices in ServiceNow implementations.
- Expertise in ServiceNow Domain Separation, Customer Service Management (CSM), and integrations.
- Strong understanding of relational databases
- Familiar with Service-Oriented Architecture (SOA) and web services integration, including SOAP/WSDL and REST.
- Experience with LDAP, Microsoft Active Directory, and ADFS for authentication and access management.
- Skilled in integrating enterprise software systems
- Proficiency in JavaScript, HTML, and CSS is a plus.
- English proficiency at B2 level or higher.
- ITIL v4 Certification
- Preferred Qualifications
Experience with Agile/Scrum delivery models and DevOps pipelines.
ServiceNow Certified Technical Architect (CTA) or Implementation Specialist
(ITSM, CSM, HRSD, etc.).
Candidate should either be local or hold a work permit/ visa for Malaysia.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.