Supervisory IT Specialist (SYSANA) Branch Chief

Directs a branch of employees involved in product/program/project management, enhanced customer/user experience, technology usability and accessibility, product/program/project governance, lifecycle standards/methods/procedures, product team support, and quality assurance controls. The position description number for this position is PD9F042S. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search

Directs branch employees in the Systems Analysis, Customer/User Experience, Discovery, Software Design, User Accessibility, IT planning, IT investments, IT Project Governance and Quality Assurance activities.

Plans, organizes and controls branch operations. Establishes branch goals and based on periodic evaluation, determines the need to adjust them.

Conducts continuing liaison with other SSA components and external agencies to determine feasibility and to plan the development of systems applications.

Directs staff involved with applying analytical processes to the planning, design, and implementation of new and improved information systems to meet business requirements of customers.

Directs, coordinates and reviews a variety of special studies and projects Customer/CT ser Experience, Discovery, Software Design, User Accessibility, IT planning, IT investments, IT Project Governance and Quality Assurance.

Furnishes advice to the Division Director and other officials on unique or complex software problems and issues. Identifies potential for improvement and recommends changes.