Standard / Senior ServiceNow Developer

KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of KPMG IT Service GmbH and KPMG AG in Germany and their clients across the globe. We employ more than 200 people in Sofia and deliver the full spectrum of IT services to our clients, including Software Engineering, Application & Platform Operations, Infrastructure and Cloud and Digital Compliance.

As a Standard / Senior ServiceNow Developer, you will play a key role in designing, developing, and maintaining solutions on the ServiceNow platform. You will collaborate with cross-functional teams to deliver scalable applications, automate business processes, and support the continuous enhancement of our ServiceNow environment.

Key Responsibilities

• Design, develop, and maintain ServiceNow configurations and customizations, ensuring optimal functionality and performance.
• Support the implementation and rollout of new ServiceNow applications, modules, and platform capabilities.
• Develop and enhance application modules, integrations, and digital workflows to meet business requirements.
• Produce detailed technical specifications, solution designs, and supporting documentation.
• Perform platform updates, configuration changes, and enhancements in line with business and operational needs.
• Troubleshoot and resolve technical issues, ensuring system reliability and a positive user experience.
• Collaborate closely with stakeholders, business analysts, and technical teams in an Agile delivery environment.

What You Bring

• Hands-on experience with JavaScript, HTML, and CSS.
• Experience integrating systems and applications using SOAP, REST, and JSON-based web services.
• Experience working within Agile development methodologies.
• Understanding of workflow automation, process optimization, and digital transformation initiatives.
• ServiceNow Certified Application Developer (CAD) certification.
• ITIL Foundation (v3 or v4) certification.
• Strong analytical and problem-solving skills, with the ability to navigate complex challenges and deliver effective solutions.
• A proactive mindset, resilience, and a strong sense of ownership in achieving team, project, and client goals.
• A passion for technology and continuous learning, with a commitment to personal and professional development.

What We Offer

• Work in a mature and highly skilled ServiceNow team with more than 20 professionals across different levels of expertise. You'll have access to a strong network of Senior and Principal colleagues who actively share knowledge, offer mentorship, and help each other succeed.
• Hybrid working model, currently structured as approximately 80% work from home and 20% office-based (1 day per week, usually on Thursdays).
• Opportunity for continuous training, learning and certification, in technical and non-technical areas, as per your personal professional goals.
• Broaden and deepen your ServiceNow expertise by working on diverse projects that span different platform capabilities, workflows, integrations, and business processes.
• Modern office environment and well-developed social communities across our company.
• Benefits include Additional health insurance, Life insurance, 50+ benefits and services to choose from, option for 5 additional paid leave days (25 total).
• Work as part of one integrated team alongside our colleagues in Germany, with standard and predictable business hours that support effective collaboration and help maintain a strong work-life balance.

Thank you for your interest in this role. Please, keep in mind that only shortlisted candidates will be contacted.