Senior ServiceNow Developer

YOUR ROLE

• Design, develop, configure, customize, debug, and maintain complex ServiceNow solutions.
• Deliver and enhance solutions across ITSM modules, particularly Incident, Problem, Change, and Request Management.
• Develop advanced Service Catalog solutions, including Catalog Items, Record Producers, Variables, Variable Sets, approvals, fulfillment processes, workflows, and Flow Designer solutions.
• Perform extensive JavaScript development and ServiceNow scripting, including both server-side and client-side development.
• Develop automation and technical solutions using PowerShell and other scripting technologies where required.Design, implement, and troubleshoot integrations using REST, SOAP, Web Services, APIs, connectors, and external systems.
• Analyze, debug, enhance, and optimize complex existing customizations and code through thorough root-cause analysis.
• Configure and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Data Policies, Scheduled Jobs, Workflows, and Flow Designer components.
• Translate business requirements into user stories, acceptance criteria, test cases, and scalable technical solutions.
• Develop and execute tests, participate in code reviews, and maintain technical documentation.Support releases, deployments, upgrades, and production troubleshooting activities.
• Collaborate closely with architects, product owners, business stakeholders, and development teams within Agile and Scrum environments.
• Lead technical discussions and provide technical guidance where required.Contribute to engineering excellence through knowledge sharing, quality improvements, and continuous learning.

YOUR PROFILE

• 10+ years of overall professional experience, including 8+ years of hands-on ServiceNow project experience.Strong enterprise experience working within international corporate environments.
• Deep expertise in ServiceNow ITSM, especially Incident, Problem, Change, and Request Management.Advanced Service Catalog development experience with strong backend and/or Service Portal development capabilities.
• Proven experience working within heavily customized ServiceNow environments.Strong understanding of ServiceNow architecture, platform capabilities, security concepts, and development best practices.
• Expert-level JavaScript skills with extensive experience in ServiceNow server-side and client-side scripting and Glide APIs.
• Strong software engineering background with excellent coding, debugging, and code optimization skills.Advanced troubleshooting and root-cause analysis capabilities with the ability to understand, modify, and improve complex existing code bases.
• Experience with PowerShell or other scripting languages is highly desirable.Hands-on experience developing and troubleshooting integrations using REST, SOAP, Web Services, APIs, connectors, and external systems.
• Experience working as a Senior or Lead Developer in Scrum-based projects, including estimation, testing, code reviews, user stories, and acceptance criteria.Ability to lead technical discussions and collaborate effectively with distributed international teams.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, Business Informatics, or a related discipline.Excellent written and verbal communication skills in English.
• Strong consulting, analytical, interpersonal, and stakeholder management skills.ServiceNow certifications such as CSA, CAD, CIS-ITSM, and CIS-DF are considered a strong advantage.