Staff Solutions Engineer - Service Now

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Staff Software Engineer – ServiceNow develops, configures, integrates, tests, and supports moderately complex ServiceNow solutions with system-wide impact. This role translates business and technical requirements into scalable platform solutions, reviews technical designs, supports integrations and platform stability, and provides technical guidance while working within established architectural standards and platform guardrails.

Primary Responsibilities

• Translate business and technical requirements into ServiceNow configurations, workflows, integrations, user stories, and technical designs.
• Design, develop, configure, test, and support ServiceNow platform solutions aligned with enterprise architecture, development standards, and platform guardrails.
• Integrate ServiceNow with internal and external applications, APIs, and enterprise platforms.
• Review technical design specifications, code, configurations, and workflows to ensure quality, scalability, maintainability, security, and adherence to standards.
• Troubleshoot complex production issues and perform root cause analysis.
• Maintain platform stability across development, testing, and production environments.
• Participate in Agile, DevOps, CI/CD, testing, deployment, and continuous improvement activities.
• Provide technical guidance, mentorship, and knowledge sharing to engineers, administrators, and junior team members.
• Identify opportunities to enhance ServiceNow capabilities and optimize business processes.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field; or equivalent experience.
• 5+ years of experience in software engineering, platform engineering, ServiceNow development, or related technical role.
• Hands-on experience developing, configuring, integrating, and supporting ServiceNow solutions.
• Experience with ITSM, HRSD, App Engine, ITOM, IRM, SecOps, or similar modules.
• Experience with JavaScript, APIs, integrations, workflow automation, and SDLC practices.
• Experience working in Agile and DevOps environments.

Preferred Qualifications

• ServiceNow CSA, CAD, or related certifications.
• Experience with Flow Designer, IntegrationHub, CMDB, and CSDM.
• Experience with CI/CD pipelines and automated testing.
• Experience mentoring technical team members.

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [email protected]