Senior ServiceNow Developer

Role Summary

We are seeking a Senior ServiceNow Developer to lead technical delivery for ServiceNow implementation engagements and high-impact platform enhancements. In this role, you will own the end-to-end technical lifecycle - from initial build and unit testing to release support.

You will play a pivotal role in evolving the platform including the implementation and governance of Now Assist features to drive enterprise-wide productivity.

Key Responsibilities

• End-to-End Delivery: Lead technical execution for new implementations, complex enhancements and global rollouts.

• Architectural Integrity: Design and build solutions using platform best practices ensuring configurations are upgrade-safe and Instance Scan compliant.

• Development: Configure and develop scoped applications utilizing Script Includes, Business Rules, Flow Designer/Subflows and Client Scripts.

• Business Alignment: Participate in requirements finalization workshops, translating business needs into actionable technical tasks and user stories.

• Integrations: Build and maintain secure integrations using Scripted REST APIs, Outbound REST and modern authentication protocols (e.g., OAuth).

• Now Assist:

  • Configure module-specific use cases including summarization, content generation and agent productivity features.

• Technical Leadership: Perform rigorous code reviews, uphold development standards and provide mentorship/escalation support for junior developers.

• Quality & Support: Drive delivery quality through unit testing, defect resolution during SIT/UAT, and expert support during release/go-live windows.

• Continuous Improvement: Proactively identify platform optimization opportunities and document solution options with clear pros/cons and risk assessments.

Must-Have Requirements

• 5+ years of hands-on ServiceNow development experience within consulting or large enterprise environments.

• Full Lifecycle Experience: Proven track record of delivering ServiceNow engagements from requirements gathering through to deployment.

• Platform Mastery: Advanced knowledge of the ServiceNow data model, security/ACLs, performance optimization and upgrade-safe development patterns.

• Scoped Applications: Extensive experience developing within scoped environments and managing cross-scope dependencies.

• Multi-Module Depth: Implementation experience across at least 2 product areas: ITSM, CSM, HRSD, SPM/ITBM, IRM/GRC, ITOM, SecOps or Custom Apps.

• Technical Fluency: Strong JavaScript skills and deep experience with both server-side and client-side ServiceNow scripting.

• Agile Proficiency: Comfortable working in an Agile/Scrum delivery model with a high degree of independence.

Nice-to-Have

• Modern UI: Experience with UI Builder and Configurable Workspaces.

• DevOps: Exposure to IntegrationHub, Automated Test Framework (ATF), and CI/CD toolchains.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• CIS in one or more modules (example: ITSM, CSM, HRSD, SPM, ITOM)