Are you tired of not being challenged, not having a voice, or having to work with outdated technologies? Do you want to be a direct contributor in a company that is an innovation leader and has the awards to prove it?
DriveCentric is the premier customer relationship management (CRM) and AI marketing company that connects automotive dealerships to customers in innovative, award-winning ways.
Integrations form the backbone of our DriveCentric CRM platform. The Telephony Team owns every real time channel dealerships use to reach customers: voice, SMS/MMS, live video, and embedded web chat, plus the media and AI layers that sit on top of them. If you are looking to work with high traffic, real time, customer facing systems, you’ll like it here.
Responsibilities:
- Architect and build the services behind every real time customer conversation: voice, SMS/MMS, live video, and embedded web chat across multiple carriers and CPaaS providers.
- Own an integration end to end: vendor API client, event contracts, data mapping, mock endpoints, test plan, staged rollout, production monitoring, vendor certifications, and compliance.
- Ship AI features built on the many channels of Telephony-owned conversation data.
- Build the infrastructure that makes Telephony communication testable with simulated 3rd parties, event capture and replay, and automated integration and unit tests.
- Own several media pipelines for call recordings, video transcoding, storage, and retention.
- Design and develop customer facing Angular UI across all Telephony feature suites.
- Assist in identifying and resolving issues. Research escalations from support teams, dealership data problems, and bug reports. Perform root cause analysis and address identified issues.
- Navigate carrier and regulatory requirements: A2P/10DLC registration, opt-out handling, call recording consent laws, and 3rd party certifications.
- Write code assisted by AI tooling using spec-driven development.
- Build and maintain OpenTelemetry instrumentation, Grafana dashboards, and per-store health metrics
- Participate in story refinement, release planning, and code review. Deploy your own validated code to production.
Requirements:
- 5+ years of C# .NET development experience.
- 3+ years of development experience with 3rd party APIs.
- 3+ years of development experience with Microsoft SQL Server and/or PostgreSQL.
- Experience with frontend frameworks, preferably Angular.
- Working knowledge of AI-assisted development tools (Claude Code, Cursor, Copilot, etc.)
- Working knowledge of HTTP and webhook based integrations.
- Working knowledge of parallel and asynchronous programming techniques.
- Working knowledge of data exchange formats (JSON, XML, etc.) and serialization/deserialization.
- Experience with microservice and event-driven architecture.
- Exceptional communication, problem solving, and analytical skills.
- Exceptional sense of ownership and responsibility.
- Experience owning production issues in real time and diagnosing problems in live customer traffic.
- Experience leading a project from requirement gathering to delivery.
- Ability to balance business and technical objectives when making decisions.
- Ability to work on tasks independently and as part of a team.
Pluses:
- Experience with Twilio or other CPaaS.
- Experience with Kafka.
- Experience with Amazon Web Services (e.g. S3, EC2, EKS, etc.)
- Experience writing APIs to be consumed by 3rd parties.
- Experience with speech-to-text, or building product features on top of LLM or ML output.
- Familiarity with telecom regulatory requirements (A2P/10DLC, TCPA, STIR/SHAKEN, call recording consent).
Benefits:
- Competitive salary + bonus + annual merit increases
- Health, vision, and dental insurance (eligible on day 1)
- 401K with matching up to 4% (eligible after 90 days)
- 9 company holidays + 15 FTO days in first year
- Pluralsight subscription
- Professional growth opportunities
- Short/Long-Term Disability Insurance
- Employer-paid Life Insurance
- Additional Voluntary Life Insurance
- Accident Insurance
- Critical Care Insurance
- Hospital Indemnity Insurance
- Employee Assistance Program
Equal Opportunity Statement:
DriveCentric is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. All qualified applicants are encouraged to apply.