Sr. ServiceNow Business Analyst

Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS’ capabilities serving our clients.

Job Responsibilities:

As a Sr. ServiceNow Business Analyst, you will:

• Analyze and critique as is business processes and create to-be business processes that include the platform application to improve efficiencies.

• Review user’s requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application.

• Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.

• Use available computer systems to support management's quest for performance improvement to resolve most useful business solution.

• Implement a comprehensive management plan for each project and hold regular collaborator meetings to keep all interested parties updated in project progress.

• Resolve and document user requirements for business processes and abide by those requirements for future projects; review and analyze information, forecasts, methods, schedules, systems, processes and procedures.

• Provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.

• Responsible for transitioning existing organizations to accomplish goals or project objectives through improved use of automated processes.

• Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creating and assessing performance measurements.

• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes including automation, RPA and/or AI.

• Provide daily supervision and direction to other contractors on the team.

• Participate in agile development projects, document user stories, lead scrum meetings and other agile ceremonies.

Required Qualifications:

• U.S. Citizenship is required.

• Ability to obtain a Government Security Clearance.

• Associate degree or Equivalent experience.

• 6+ years of experience as a technical business or data analyst with ServiceNow or similar platform
• Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members

• Excellent problem-solving and collaborative skills

• Strong leadership and team building skills

• Working knowledge and experience with Agile development practices and ceremonies

Preferred Qualifications:

• Certified Scrum Master

• ServiceNow experience and relevant certifications

• ServiceNow Certified System Administrator certified

• Experience with CMDB, SACM and/or Service Catalogue analysis

• Understanding of ITIL best practices

• ITIL Foundations training or certification

• Experience with JIRA or other related agile development application

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k- $120k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.