ServiceNow Senior Business Systems Analyst

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Job Responsibilities

• Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform.

• Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects.

• Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers.

• Documenting business and functional/technical specifications for ServiceNow (ITSM / HRSD) system development and enhancements based on user requirements.

• Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges.

• Participate, influence, and drive cross-functional projects that impact various IT and Business processes.

• Work as a member of a project team on building new functionality and /or enhancing existing functionality. Technical tasks can include being able to identify data needs from various systems, custom reporting, developing requirements documents, and data mapping, identify integration points, and process flow documentation.

• Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests.

• Proactively refine upstream solutions to avoid downstream business or IT process and data issues.

• Preparation and execution of test plans to ensure high quality results.

• Managing and coordinating Regression and User acceptance testing with the users

Requirements

• Bachelor’s degree in IT, Technology, related or equivalent work experience

• Minimum 4 years’ experience with business analysis and the ServiceNow platform

• Minimum 2 years’ experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.

• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.

• ITIL v4 Managing Professional or Strategic Leader Certification

• Extensive experience in process improvement and process management competencies.

• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.

• Excellent communication skills both verbal and written and presentation and facilitation skills.

• Agile Scrum experience

• Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option.

• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork.

Preferred Qualifications

• 3rd party software experience (Workday and CRM) a plus

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Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract.

Certain states require us to disclose the pay range and benefits summary for job openings. For Illinois residents and New York residents the compensation range for this position: $146,900 - $168,900. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including:

• Medical, dental, vision

• Generous PTO plan and paid sick time

• Flexible work arrangements

• 401K with Profit Sharing

• Wellness program

• Generous parental leave

• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.