Sr. Program Manager, Retail Operations

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Job Overview

Ideal candidate will sit in Frisco, TX however will consider all 3 HQ's

This role partners with Retail & Field Operations leadership to plan, coordinate, and deliver high-impact programs that support frontline stores, field teams, and customer-facing initiatives. Each position on this team is dedicated to a specialized function—ranging from logistics and field readiness to retail experience, technology support, and promotional operations—but all roles share a common mission: ensuring flawless execution of the programs that drive the T-Mobile customer experience. Success is measured by on-time delivery, cross-functional alignment, field team satisfaction, and continuous process improvement. The work directly enables T-Mobile's retail engine—keeping stores open, supplied, connected, and ready to serve customers every day, increasingly through data- and AI-enabled tools that speed decision-making and execution.

Job Responsibilities:

Own end-to-end program management for assigned functional area(s), including scope definition, milestone planning, resource coordination, and stakeholder communication. Functional areas may include:

• Field Insights & Listening Systems
• Retail Program Support & In-Store Execution
• Same Day Delivery Operations & Program Enhancements
• Operational Efficiency Identification & Implementation
• Maintaining Retail Store Standards & Operating Procedures

Lead cross-functional coordination with field teams, retail leadership, technology partners, and external vendors to drive program outcomes. Develop dashboards, status reports, and KPIs to keep stakeholders informed and aligned on progress, risks, and decisions

Identify operational gaps, evaluate change impacts, implement process improvements (including AI-assisted tools and automation where applicable), and manage program risks.

Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required)
• 4-7 years Experience in organizational programs, project management or related area. (Required)
• 2-4 years Supervisory or program management experience. (Required)

Knowledge, Skills and Abilities:

• Program & Project Management - Ability to manage multiple concurrent programs end-to-end, from scoping through delivery
• Retail & Field Operations Knowledge - Familiarity with retail store operations, field team workflows, or consumer-facing service environments
• Vendor & Contract Management - Experience managing external vendors, logistics partners, or service providers
• Stakeholder Management - Skilled at building relationships and aligning diverse cross-functional partners
• Data Analysis & Reporting - Ability to develop dashboards, KPIs, and status reports; comfortable with Excel and reporting tools
• Risk & Change Management - Experience identifying program risks and managing change impacts effectively
• Budget Management - Ability to track and manage program budgets and cost controls
• Communication - Strong written and verbal communication skills; able to present to leadership
• Logistics & Supply Chain Awareness - Understanding of fleet operations, fulfillment, or last-mile delivery processes
• Technology Acumen - Comfort with operational tools and platforms, including AI-assisted reporting/analysis tools.
• Process Improvement - Track record of driving efficiency gains and documenting repeatable processes
• Promotional Operations - Familiarity with retail promotional programs, forecasting, or marketing execution
• Strategic Thinking - Ability to connect day-to-day program work to broader business goals

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $96,025 - $173,305National Base Pay Range: $83,500 - $150,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ355817&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.