Sr. Operations Project Manager - Business Banking Initiatives and Execution

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Details:

This job plays a critical role in supporting the successful execution of business initiatives by transforming complex information into clear, actionable messaging and/or resources that drive understanding, adoption, and results. This associate serves as a trusted partner to initiative owners and business stakeholders, leading change related initiatives that support line of business priorities.

The ideal candidate is a highly organized, detail-oriented professional with strong critical thinking skills, exceptional writing capabilities, and a proven ability to manage multiple initiatives simultaneously. They thrive in fast-paced environments, excel at building relationships across diverse stakeholder groups, and are passionate about improving associate readiness and business execution.

Responsibilities include, but not limited to:

• Translating complex business initiatives into clear, actionable messaging for associates and leaders.
• Developing and maintaining initiative-related content, toolkits, guides, FAQs, leader resources, and reference materials.
• Partnering with subject matter experts to gather, validate, and simplify information for end-user consumption.
• Managing content publication schedules, ensuring timely delivery of key updates.
• Monitoring engagement, adoption, and effectiveness of messaging and resources.
• Driving consistency in voice, format, and quality across all associate-facing materials.
• Supporting readiness forums and routines through preparation of materials and updates.
• Identifying opportunities to improve content delivery through technology, automation, and AI-enabled solutions.

Required Qualifications:

• 3+ years of experience developing associate-facing content, readiness resources, or initiative support materials.
• Demonstrated ability to translate complex concepts into clear, concise, and actionable information.
• Exceptional writing, editing, and content organization skills.
• Experience managing multiple projects and priorities in a fast-paced, deadline-driven environment.
• Strong relationship management skills with the ability to collaborate across multiple business functions.
• Strong attention to detail with a focus on quality, accuracy, and execution.
• Proficiency with Microsoft 365 applications, including PowerPoint, Word, Teams, SharePoint, and Excel.

Desired Qualifications:

• Experience supporting change management, associate readiness, or business transformation initiatives.
• Proven ability to influence and collaborate with senior leaders and cross-functional stakeholders.
• Knowledge of Bank organizational structure, processes, and resources, with demonstrated ability to effectively navigate across lines of business and functions.
• Understanding of brand standards
• Experience leveraging data and feedback to measure effectiveness and improve associate communications.
• Familiarity with automation, AI, or digital tools to enhance content delivery and business processes.
• Prior Business Banking experience and/or familiarity with the Business Banking platform, products, processes, and resources preferred.
• Bachelor’s degree in English, Communications, Journalism, Marketing, or a related field preferred.

Skills:

• Attention to Detail
• Critical Thinking & Decision Making
• Prioritization & Time Management
• Content Development & Editing
• Planning & Problem Solving
• Stakeholder Management
• Organization & Process Discipline
• Customer and Client Focus
• Active Listening
• Relationship Building & Collaboration
• Business Acumen
• Influence Without Authority
• Adaptability & Agility
• Executive Presence
• Requirements Gathering
• AI & Automation Awareness
• Initiative Ownership

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - WA - Seattle - 401 Union St - Rainier Square (WA1510)

Pay and benefits information

Pay range

$114,800.00 - $147,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.