Software Engineer I

THE FUTURE IS WHAT WE MAKE IT

Software Engineer (Building Operation Center)

Singapore, Singapore

THE OPPORTUNITY

In this role, you will support the availability and performance of cloud-based services through disciplined monitoring, analysis, troubleshooting, and cross-functional collaboration. Your work will help improve service responsiveness, system reliability, and the customer experience.

KEY RESPONSIBILITIES

• Monitor Forge cloud applications remotely, assessing system health, connectivity, and service performance.

• Triage and analyse Forge-generated service cases, determine the appropriate next action, and collaborate with Field Service Professionals to resolve issues efficiently.

• Use Forge data to identify potential Spot opportunities and communicate clear, actionable insights to Field Service Professionals.

• Investigate connectivity and performance issues, track them through resolution, and escalate when required.

• Collaborate with cross-functional teams to improve service reliability and customer outcomes.

• Provide structured feedback to back-end development teams to support product and platform improvement.

• Maintain clear operational records and contribute to consistent service-level performance.

YOU MUST HAVE

• Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.

• 3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.

• Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.

• Experience collaborating with field service teams or comparable operational groups.

• Experience using logging, alerting, and incident-management systems to support timely issue resolution.

• Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.

WE VALUE

• Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.

• Knowledge of cybersecurity best practices for cloud environments.

• Strong analytical and problem-solving skills, with close attention to detail.

• Ability to work independently while collaborating effectively in a distributed team environment.