Software Engineer I
Honeywell Technologies · Singapore, Singapore ·
- Category
- Software engineering
- Experience
- 3+ years
- Company size
- 1000+
Monitors Honeywell's Forge cloud applications for connected building services, triaging service cases and partnering with field service professionals to restore service and improve reliability. Requires cloud monitoring experience (AWS/Azure/GCP), logging and incident-management tools, and BMS/HVAC knowledge.
THE FUTURE IS WHAT WE MAKE IT
Software Engineer (Building Operation Center)
Singapore, Singapore
THE OPPORTUNITY
In this role, you will support the availability and performance of cloud-based services through disciplined monitoring, analysis, troubleshooting, and cross-functional collaboration. Your work will help improve service responsiveness, system reliability, and the customer experience.
KEY RESPONSIBILITIES
• Monitor Forge cloud applications remotely, assessing system health, connectivity, and service performance.
• Triage and analyse Forge-generated service cases, determine the appropriate next action, and collaborate with Field Service Professionals to resolve issues efficiently.
• Use Forge data to identify potential Spot opportunities and communicate clear, actionable insights to Field Service Professionals.
• Investigate connectivity and performance issues, track them through resolution, and escalate when required.
• Collaborate with cross-functional teams to improve service reliability and customer outcomes.
• Provide structured feedback to back-end development teams to support product and platform improvement.
• Maintain clear operational records and contribute to consistent service-level performance.
YOU MUST HAVE
• Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
• 3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.
• Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
• Experience collaborating with field service teams or comparable operational groups.
• Experience using logging, alerting, and incident-management systems to support timely issue resolution.
• Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.
WE VALUE
• Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.
• Knowledge of cybersecurity best practices for cloud environments.
• Strong analytical and problem-solving skills, with close attention to detail.
• Ability to work independently while collaborating effectively in a distributed team environment.