GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry.
At GCI, we solve the hard problems. As a SME Software Developer, a typical day will include the following duties/skills:
WORK REQUIREMENTS
- Perform a review of Customer's secure and unsecure phone system, network and platform hardware, software, network environments and identify individual application and enterprise systems and services that can be modernized or optimized, taking into account the interactions between the application systems and services, and their relationships to Customer core business processes.
- Assist the Customer to assess lifecycle status, obsolescence, duplication, interoperability, standards alignment, investment dependencies, and modernization opportunities.
- Identify cross-domain dependencies, gaps, redundancies, constraints, risks, and considerations across infrastructure, applications, data, security, identity, cloud, and network.
- Evaluate relevant technologies and trends; identify mission-aligned use cases; frame expected value, risk, dependencies, and adoption considerations.
- Provide technology recommendations to advise and develop the Customers Enterprise technology roadmap, used to predict end of life equipment and tech.
- Work in partnership with the Chief Architect on future iterations of this roadmap.
- Provide actionable adoption, sustainment, migration, consolidation, and retirement recommendations for hardware and software.
- Help prepare decision packages for internal Customer review boards or Customer IT leadership that clearly document outcomes, alternatives, assumptions, dependencies, tradeoffs, costs, risks, technical-debt implications, standards impact, and recommendations.
- Coordinate technical proposals and recommendations with Customer engineering teams who will partner to develop and deploy the architecture solutions.
- Deliver concise executive briefings and clearly communicate the overall cost associated (OCA) with proposed architecture and value to Customer including value proposition, available services, decisions influenced, risks reduced, and modernization progress.
- Develop and maintain enterprise reference architectures, conformance criteria, and exception guidance; develop and maintain current-state, target-state, and transition-state architecture products such as engineering designs.
- Assess OCA maturity, stakeholder demand, current architecture activities, and capability gaps.
- Develop and maintain a prioritized list of proposed architecture initiatives with associated costs, intake process, work plan, methods, templates, repository structure, and performance measures.
- Coordinate products with Customer IT departments, and other program stakeholders, to ensure they are authoritative, reusable, implementable, and operationally supportable.
- Build automation-heavy workflows and front door experiences for ServiceNow.
- Implement Flow Designer and Integration Hub patterns to include approvals, routing, notifications, and orchestration.
- Build and extend catalog items for IT support and service requests; new business requirements intake (demand-style); and security processing requirements (visit requests, access requests, or similar).
- Support Customer A&A processes; build or extend catalog items for Authorization and Assessment (A&A) tasks; Risk Management Framework (RMF) tasks; or for evidence requests.
- Support PPM configuration buildouts such as forms, flows, templates.
- Create reusable subflows such as approval chains, task pack generation, SLA timers, or escalations.
- Lead process mapping and future-state design for enterprise intake and vetting, demand which support the project lifecycle, RMF A&A lifecycle aligned to Research Development Support Activity (ROSA) RMF SOPs, and security paperwork (visit requests) lifecycle and approval chain.
- Write user stories and acceptance criteria and manage User Acceptance Testing (UAT).
- Provide training on ServiceNow custom workflows.
- Help users adjust to changes related to the implementation or enhancement of a ServiceNow instance with 2.5k users.
- Provide ServiceNow training, write knowledge base articles, and help to market service now internally to program resources, with a goal of increased adoption of the tool.
- Facilitate workshops with Customer Security (ISSO or ISSM), system owners, AO reps, or PMO.
- Create SOPs and quick reference guides.
REQUIRED SKILLS
- Enterprise Architecture- Demonstrated experience with enterprise architecture leadership in a complex, federated, regulated, or mission-oriented IT enterprise.
- Enterprise Architecture- Demonstrated experience establishing or maturing an EA practice, preferably from a low-maturity or start-up condition.
- Enterprise Architecture- Demonstrated experience with business architecture skills, including capability modeling, value streams, operating models, stakeholder outcomes, and investment framing.
- Enterprise Architecture- Demonstrated experience with technology strategy, portfolio management, lifecycle planning, technical-debt analysis, road mapping, and modernization.
- Enterprise Architecture- Demonstrated experience developing according to architecture principles, standards, patterns, reference architectures, and exception processes.
- Enterprise Architecture- Demonstrated experience with executive-level writing and briefing.
- Enterprise Architecture- Demonstrated experience with executive level facilitation, negotiation, and stakeholder-influence skills.
- Enterprise Architecture- Demonstrated experience distinguishing strategic enterprise architecture from solution architecture, technical architecture, engineering execution, cybersecurity authority, and operational authority.
- ServiceNow (Candidate Team)- Demonstrated experience building automation-heavy workflows and front door experiences in IC environments.
- ServiceNow (Candidate Team)- Demonstrated experience with implementation of Flow Designer and Integration Hub patterns (approvals, routing, notifications, and orchestration).
- ServiceNow (Candidate Team)- Demonstrated experience building and extending catalog items, such as for IT support and service requests, new business requirements intake (demand-style), or visit or access requests.
- ServiceNow (Candidate Team)- Demonstrated experience supporting PPM module configuration buildout (forms, flows, and templates).
- ServiceNow (Candidate Team)- Demonstrated experience creating reusable subflows (approval chains, task pack generation, SLA timers, and escalations).
- ServiceNow (Candidate Team)- Demonstrated experience with the CAM (Continuous Authorization Monitoring) module in relation to A&A processes or RMF tasks or evidence requests.
- ServiceNow (Candidate Team)- Demonstrated experience leading process mapping and future-state design for various types of processes.
- ServiceNow (Candidate Team)- Demonstrated experience with writing user stories, documenting user acceptance criteria.
- ServiceNow (Candidate Team)- Demonstrated experience managing UAT testing.
- ServiceNow (Candidate Team)- Demonstrated experience training Service Now users.
- ServiceNow (Candidate Team)- Demonstrated experience with facilitating workshops with ISSO/ISSM, system owners, or PMOs.
- ServiceNow (Candidate Team)- Demonstrated experience creating SOPs and quick reference guides.
DESIRED SKILLS
- Enterprise Architecture- Demonstrated experience producing decision-useful current-state, target-state, and transition architectures across multiple technology domains.
- Enterprise Architecture- Demonstrated experience with a working knowledge of relevant architecture frameworks and modeling methods, such as DoDAF (department of war architecture framework), UAF (unclassified architecture framework), capability-based planning, and minimal viable architecture.
- Enterprise Architecture- Demonstrated experience understanding Intelligence Community (IC) and Department of War (DoW) governance, cybersecurity, acquisition, lifecycle, and operational considerations.
- Enterprise Architecture- Demonstrated experience developing according to Customer architecture principles, standards, reference architectures, and exception processes.
- ServiceNow (Candidate Team)- Demonstrated experience providing change management support for thousands of users.
- ServiceNow (Candidate Team)- Demonstrated experience with increasing adoption of ServiceNow tools.
- ServiceNow (Candidate Team)- Demonstrated experience with implementing form validation and conditional logic to enforce "vetting".
ServiceNow (Candidate Team)- Demonstrated experience building integrations with; identity or group lookups; evidence storage links (SharePoint/Confluence/file store) with access control; or eMASS or other RMF systems (even if only one-way status sync).
- ServiceNow (Candidate Team)- Demonstrated experience with optimizing a Virtual Agent or chat-to-ticket functions.
- ServiceNow (Candidate Team)- Demonstrated experience with building role-based training in Service Now for: end users (submit/track); fulfillment teams; RMF practitioners (ISSO, assessors); and project managers.
- ServiceNow (Candidate Team)- Demonstrated experience with running UAT cycles and managing defect triage.
- ServiceNow (Candidate Team)- Demonstrated experience with the Customer's CAM module.
- ServiceNow (Candidate Team)- Demonstrated experience with the Customer's A&A process.
*A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans