Sky 360-Investment RM-Sky Channel-Product Manager
Kotak Mahindra Bank · Thane, Maharashtra, India ·
- Employment
- Full time
- Category
- Product
JD – Investment RM
- Reply to tickets received on Freshdesk from [email protected]
- Make outbound calls to customers for NPS
- Make outbound calls to customers for any document requirement / clarification
- Manage their KPIS like CSAT, FRT, count of tickets, AHT etc
- Raise Jira Tickets to internal teams like Tech / Product etc on customer cases requiring intervention.