Role Summary
As a Manager of Information Technology at Staples, you will collaborate with a business-critical team of engineers responsible for the B2B and B2C sites performance and availability of one of the top eCommerce companies in the United States. You will be a key contributor to the success of our Public Cloud Adoption initiative. This program will drive critical technology and tangible business value utilizing the latest cloud technologies. We are looking for a highly motivated and experienced Site Reliability and Performance Engineering leader who wants to grow their career and work with cutting-edge tools and technologies. The candidate must have a proven track record of supporting B2B, B2C sites and their integrations, both on-premises and in the public cloud, with demonstrated expertise in related technologies.
Duties & Responsibilities
Oversee the day-to-day operations of the Site Reliability and Performance Engineering team.
Set clear team goals, supervise, and manage the team.
Provide technical leadership and mentoring to team members.
Engage and collaborate with cross-functional Product, Engineering, Security, Operations, Infrastructure teams and Vendors to improve MTTD and MTTR
Design, develop, and implement infrastructure & application monitoring to ensure optimal platform availability and performance
Design and execute performance testing strategies including load, stress, and capacity planning using tools such as JMeter, Locust, and LoadRunner.
Automate performance testing within CI/CD pipelines to ensure continuous validation.
Research, analyze and recommend approaches for solving challenging operational issues
Develop and maintain robust knowledge documentation for the Site Reliability Engineering team and its partners
Proactively perform analysis and identify opportunities to innovate, automate, improve efficiency, and achieve cost savings
Foster innovation by encouraging new ideas and technologies within the team.
Ensure compliance with company standards and industry best practices.
Periodically review and assess the team's performance, providing feedback and facilitating professional growth.