Site Reliability Engineer II (SRE) - Guidewire Cloud Platform (Application)

Summary

About Guidewire
At Guidewire, we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics.
Hundreds of insurers worldwide use Guidewire's products, running on our cutting-edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most.
The Opportunity
We are seeking a Site Reliability Engineer II who is eager to contribute to the transformation of the insurance industry with our leading cloud platform. As a member of the SRE-Application team, you'll play a critical role in ensuring the reliability, performance, and scalability of applications running on our Guidewire Cloud Platform. This position offers a unique opportunity to apply your skills in automation, software engineering, and operational discipline to support our cloud-based solutions.

Job Description

What You'll Do:

• Assist in troubleshooting and resolving issues in collaboration with development teams, reducing customer impact.

• Develop and maintain automated runbooks to address common issues proactively.

• Apply engineering principles and basic automation to enhance our operating environments.

• Monitor applications and help improve their reliability and performance on the Guidewire Cloud Platform.

• Use your software engineering skills to optimize systems and reduce manual tasks.

• Document incidents and assist in refining processes to prevent future occurrences.

• Stay informed about industry trends, tools, and best practices in site reliability engineering.

• Contribute to a culture of innovation, learning, and continuous improvement.

• Participate in on-call rotations to ensure the availability and reliability of our services.

What You'll Bring:

• Experience as an SRE or similar role, focusing on improving system reliability.

• Strong problem-solving skills and the ability to assist in analyzing complex systems and devising effective solutions.

• Effective collaboration and communication skills to work cross-functionally and document processes.

• Experience with automation, monitoring, and performance optimization tools and techniques.

• Commitment to maximizing uptime, scalability, and delivering an exceptional end-user experience.

• Passion for technology and a desire to continuously learn and grow your skills.

• Alignment with Guidewire's mission to leverage technology to help protect and support others.

Required Skills:

• Basic understanding of SLI's, SLO's, and Error Budgets

• Familiarity with application performance monitoring (APM) and telemetry tools

• Some experience with troubleshooting and debugging distributed systems on cloud infrastructure

• Exposure to CICD pipelines within K8S or legacy ecosystems

• Familiarity with creating monitors, dashboards, and synthetic transactions in monitoring tools like Datadog

• Some experience deploying and managing infrastructure within AWS or Kubernetes ecosystems using Terraform or other cloud-native approaches

• Familiarity with infrastructure configuration management using tools such as GitOps, Puppet, or Ansible

• Basic understanding of AWS cloud networking and security

• Comfortable with Linux system administration and the ability to program/script using Python, Go, Java, shell, or equivalent

Preferred Skills:

• Pursuing or interested in pursuing SRE Certification

• Pursuing or interested in pursuing AWS Certification

• Familiarity with SQL, database administration, data pipelines, performance tuning, and schema design

• Exposure to pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions

• Interest in learning about open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc.

Why Guidewire

This is an opportunity to join a mission-driven company and make a real impact in the lives of people facing challenges. You'll work with cutting-edge technology, collaborate with talented peers, and grow your skills in a culture that values innovation, teamwork, and work-life balance. We offer competitive compensation, comprehensive benefits, and opportunities for career development.

If you're an SRE who combines deep technical expertise with a passion for problem-solving and a commitment to reliability, we'd love to hear from you. Join us in building the software that helps insurers care for their customers when they need it most.

This position requires participation in mandatory on-call rotations to ensure the availability and reliability of our services. This includes responding to incidents and alerts outside of regular business hours, on weekends, and during holidays, as per the established on-call schedule. Candidates must be willing and able to fulfill this critical responsibility.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.