What you’ll be doing
Atturra is seeking an experienced ServiceNow Technical Consultant (must have minimum baseline clearance) to join our growing ServiceNow practice. This role plays a critical part in bridging business needs and ServiceNow platform capability, ensuring solutions are well‑designed, user‑focused and aligned to customer outcomes.
You will work closely with customers across a range of enterprise and public‑sector environments to analyse business requirements and processes, to design and implement ServiceNow solutions including:
• Configuring workflows
• Building and enhancing forms and
• Reusing platform features in focused apps
This role is ideal for someone who enjoys shaping outcomes through strong functional design, configuration excellence and stakeholder engagement.
Responsibilities:
- Lead business analysis activities including discovery workshops, stakeholder interviews and requirements documentation.
- Translate business requirements into clear functional designs aligned with ServiceNow best practices and product capabilities.
- Configure ServiceNow applications including workflows and flows, forms, fields, UI policies, notifications, SLAs and related platform features.
- Act as the Functional Subject Matter Expert within delivery teams, providing guidance on process design and platform configuration.
- Collaborate closely with technical developers to ensure functional designs are implemented accurately and efficiently.
- Support backlog refinement, sprint planning and acceptance criteria definition within Agile delivery teams.
- Participate in Agile ceremonies including daily stand‑ups, sprint reviews and retrospectives.
- Ensure solutions are scalable, maintainable and aligned with the ServiceNow product roadmap.
- Maintain a strong customer‑centric mindset, ensuring solutions deliver measurable business value and positive user experience.
- Clearly articulate functional decisions, impacts and benefits to both technical and non‑technical stakeholders.
Working Conditions:
- Employment Type – Permanent or Contract (candidates that can start soon preferred)
- Office Location – Canberra/Melbourne/Sydney/Brisbane
- Must have Baseline clearance minimum
What will make you successful in this role?
ServiceNow Domain Experience
• Experience delivering ServiceNow solutions across one or more of the following product areas:
o IT Service Management (ITSM)
o CRM (formerly Customer Service Management – CSM)
o Enterprise Business Suite (EBS)
o Strategic Portfolio Management (SPM)
o Field Service Management (FSM)
o Public Sector Digital Services (PSDS)
What you’ll bring:
- ServiceNow Technical or Functional Experience: 5+ years of hands‑on experience implementing and configuring ServiceNow solutions in a functional or consulting capacity.
- Business Analysis Expertise: Strong experience eliciting, documenting and validating business and functional requirements.
- Platform Configuration Skills: Deep knowledge of ServiceNow configuration including workflows/Flow Designer, forms, UI policies, notifications and data relationships.
- Process‑Led Thinking: Solid understanding of ITIL‑aligned and enterprise business processes and how they are implemented within ServiceNow.
- Stakeholder Engagement: Proven ability to work directly with customers, facilitate workshops and manage expectations effectively.
- Agile Delivery: Comfortable working in Agile environments and collaborating within cross‑functional delivery teams.
- Problem Solving: Pragmatic, outcome‑focused approach to designing solutions that balance business needs with platform capability.
Preferred Certifications
One or more of the following (or similar):
- ServiceNow Certified Business Analyst
- ServiceNow Certified Implementation Specialist (one or more of: ITSM, CRM, HRSD, SPM, FSM or PSDS)
- ServiceNow Micro‑Certification – Flow Designer
- ITIL 4 Foundation
(ServiceNow Certified Application Developer, and Certified System Administrator are desirable but not required)
Why is this an exciting opportunity?
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.
We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.
Our Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.
This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.
What our people say:
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”
Why you’ll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.
A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
Valuable employee benefits
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
Commitment to Diversity, Equity, and Inclusion
At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.
Supporting Australia’s veterans
We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.
What our people say:
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”
How to apply
All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.
Talent Pool
This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.
Recruitment Agencies and Headhunters
Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.
Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters.
Agencies interested in joining our official supplier list may send an expression of interest to [email protected]. Please note, our supplier list is reviewed annually.
This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.