ServiceNow Solution Architect (7-10 Years)
Role Purpose
- Own the end-to-end technical architecture of the ServiceNow-based digital shop platform.
- Ensure seamless integration with the broader enterprise system landscape.
- Translate business and product requirements into scalable, secure, maintainable, and supportable solutions.
- Drive architecture decisions across ServiceNow, APIs, data models, integrations, partner systems, and cross-system processes.
- Provide hands-on architectural leadership, including prototyping, technical validation, troubleshooting, and code-level analysis.
- Ensure technical solutions align with enterprise architecture standards and business objectives.
Key Accountabilities
- Define and continuously evolve the end-to-end solution architecture.
- Translate business and product requirements into technical solution designs.
- Define application boundaries, system responsibilities, and integration patterns.
- Ensure alignment between ServiceNow architecture and enterprise architecture standards.
- Determine the appropriate use of:
- ServiceNow configuration
- Customization
- Low-code capabilities
- Custom development
- Establish architectural principles, standards, and technical guardrails.
- Guide development teams during solution implementation.
- Review critical technical designs, implementations, and code where necessary.
- Identify architectural risks, dependencies, and technical constraints.
- Lead or support technical Proof of Concepts (PoCs).
- Drive resolution of complex technical issues and root-cause analysis.
- Ensure solutions meet requirements for:
- Scalability
- Maintainability
- Security
- Operational excellence
- Document key architectural decisions and design rationale.
- Represent the solution in architecture review and governance forums.
End-to-End Architecture Scope
Responsible for architecture coherence across:
ServiceNow Platform
- ServiceNow CSM (Customer Service Management)
- ServiceNow ITSM (IT Service Management)
- Common Service Data Model (CSDM)
- Scoped Applications
- Service Portal
- UI Builder / Now Experience
- Flow Designer
- IntegrationHub
- ServiceNow Data Architecture
Business & Customer Domain
- Customer identity and authorization
- Customer master data management
- Product catalog management
- Product configuration
- Shopping cart and checkout processes
- Order management
- Customer self-service capabilities
Integration & Enterprise Architecture
- API architecture and governance
- Enterprise integration patterns
- SAP integrations
- Payment service integrations
- External partner systems
- Data synchronization and orchestration
- Cross-platform process flows
Key Competencies
- Enterprise Solution Architecture
- ServiceNow Architecture & Platform Design
- API & Integration Architecture
- Data Modeling & Data Architecture
- Security & Compliance Architecture
- Technical Leadership & Mentoring
- Proof of Concept (PoC) Development
- Architecture Governance
- Troubleshooting & Root Cause Analysis
- Scalable and Maintainable Solution Design
- Agile and Scrum Delivery Support
- Stakeholder Management & Architecture Communication
Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [email protected].
Stay vigilant. Protect yourself from recruitment fraud!
To know more please visit : Fraud Alert