ServiceNow Solutions Architect

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The ServiceNow Solutions Architect is a suprvisor, delivery‑focused technical leader responsible for designing end‑to‑end ServiceNow solutions that address business needs and drive measurable outcomes. This role partners closely with business stakeholders, product owners, and delivery teams to translate requirements into scalable, maintainable ServiceNow solutions that align with established platform standards and enterprise architecture direction.

The Solutions Architect focuses on solution design, business alignment, and delivery enablement, ensuring that ServiceNow capabilities are applied effectively across workflows, integrations, and data models. While not accountable for defining platform‑wide standards or governance, this role ensures that all solutions adhere to those standards and support long‑term platform sustainability and business value.

RESPONSABILITIES

• Solution architecture & design - Design end‑to‑end ServiceNow solutions that translate business requirements into scalable, maintainable implementations aligned with platform standards and enterprise architecture direction.
• Business alignment & requirements translation - Partner with business stakeholders, product owners, and business analysts to clarify objectives, refine requirements, and ensure solutions deliver measurable business outcomes.
• Technical leadership & design guidance - Provide senior‑level solution architecture guidance to delivery teams, establishing design patterns and best practices that prioritize out‑of‑the‑box capabilities and minimize customization.
• Solution impact analysis & feasibility - Evaluate new requirements and proposed changes to assess solution‑level impact, technical feasibility, risks, and alignment with platform and enterprise standards.
• Integration, data & cross‑application design - Guide solution design across ServiceNow applications and integrations, ensuring consistency in data models, CMDB/CSDM alignment, and reporting needs.
• Security, risk & compliance alignment - Ensure solution designs comply with organizational security, risk, and regulatory requirements through collaboration with security and compliance teams.
• Delivery enablement & escalation support - Support agile delivery teams through design reviews and workshops, testing, acting as an escalation point for complex solution design challenges.
• Quality, sustainability & continuous improvement - Maintain accountability for solution quality and maintainability while driving continuous improvement through lessons learned and evolving solution patterns.

REQUIREMENTS

Minimum Requirements

• Bachelor’s degree or equivalent work experience
• 4+ years of ServiceNow platform experience
• 2+ years of ServiceNow Domain Separation experience
• At least 1 of the following ServiceNow Certified Implementation Specialist certifications
  • CIS-ITSM
  • CIS-CSM
  • CIS-HRSD
  • CIS-SPM
• Demonstrated experience designing and delivering enterprise ServiceNow solutions
• Strong understanding of ServiceNow applications, integrations, data models, and security concepts
• Agile delivery experience

Preferred Requirements

• ServiceNow Certified Technical Architect (CTA) or advanced ServiceNow certifications
• Experience designing solutions across multiple ServiceNow products or domains
• Experience working within enterprise architecture frameworks
• Experience supporting large‑scale, multi‑instance, or regulated ServiceNow environments
• Strong communication, facilitation, and stakeholder engagement skills

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].