Job Title: ServiceNow Developer
Employment Type: Full-Time (FTE)
Experience: 3 - 5 Years
Work Location: Hyderabad, India
Job Summary
We are looking for an experienced ServiceNow Developer to
join our team and support ongoing development, configuration, enhancement, and
implementation activities for one of client. The ideal candidate should have
strong hands-on experience with the ServiceNow platform, IT Service Management
(ITSM), Service Portal and Integrations.
The candidate should be comfortable working on platform
configurations, customizations, integrations, troubleshooting, and enhancements
while following ServiceNow best practices. Experience in HRSD, VRM, GRC and CSM
will be an added advantage.
Key Responsibilities
- Design,
develop, configure, and maintain ServiceNow applications and platform
features.
- Implement
and enhance ITSM modules, including Incident, Problem, Change, Request,
and Service Catalog Management.
- Support
Vendor Risk Management (VRM) configurations, workflows, assessments, and
related processes.
- Support
Service Portal customizations.
- Develop
and maintain Business Rules, Client Scripts, UI Policies, Script Includes,
Flow Designer flows, and other ServiceNow components.
- Develop
and support integrations between ServiceNow and external systems using
REST APIs, SOAP APIs, IntegrationHub, and other integration capabilities.
- Troubleshoot
technical issues, perform root cause analysis, and implement appropriate
solutions.
- Participate
in requirement analysis, technical design, development, testing,
deployment, and post-production support.
- Follow
ServiceNow development best practices, maintain code quality, and minimize
unnecessary customizations.
- Collaborate
with onsite stakeholders, business teams, and offshore team members to
deliver enhancements on time.
- Support
platform upgrades, instance cloning, testing, and deployment activities as
required.
Required Skills and Experience
- Strong
hands-on experience with ServiceNow platform configuration and
development.
- Practical
implementation or support experience in ITSM modules.
- Experience
with ServiceNow Service Portal and Integrations.
- Proficiency
in JavaScript and ServiceNow scripting.
- Hands-on
experience with Business Rules, Client Scripts, Script Includes, UI
Policies, ACLs, and Flow Designer.
- Understanding
of ServiceNow tables, relationships, data models, update sets, and
application scope.
- Experience
with REST/SOAP integrations and troubleshooting integration issues.
- Good
analytical, problem-solving, communication, and collaboration skills.
- Ability
to work independently and take ownership of assigned deliverables.
Preferred / Good-to-Have Skills
- ServiceNow
HRSD implementation or support experience.
- Experience
with IntegrationHub and third-party system integrations.
- Exposure
to ServiceNow GRC / Integrated Risk Management and CSM.
- Experience
with ServiceNow upgrades, cloning, automated testing, and deployment
processes.
- Required
ServiceNow certifications, such as CSA, CIS- Data Foundation and at least
any one CIS – ITSM/HRSD/CSM/VRM certifications.
Ideal Candidate Profile
We are looking for a hands-on ServiceNow Developer who can
independently deliver platform enhancements and support requirements.
Candidates with strong ServiceNow platform and ITSM skills, along with
practical VRM experience, will be preferred. HRSD and integration experience
will provide additional flexibility to support other client engagements and
future requirements.
Experience in GRC and CSM is a bonus but is not mandatory.