Must have 8+ years of
experience in ServiceNow modules, with Human Resource Service Delivery (HRSD),
CSM, and IT Service Management (ITSM)
Must have done multiple
end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
Support ServiceNow Application
Users
ServiceNow system support
including Production and Sandbox environments
Covers modules: Case, HR Case,
Incident, Problem, Change, and Knowledge
ITSM, CSM, HRSD, Portal,
Automation
Reports and Dashboard
Experience with Inbound and
Outbound integrations with ServiceNow. Move integrations from the custom API
call to the integration hub.
ServiceNow Release upgrade
testing
ServiceNow Application security
administration
User training for users to
perform their day-to-day jobs by explaining ServiceNow standard practices
Strong hands-on ServiceNow ITSM
experience, including scripting, configuration, and production support.
Good experience with ServiceNow
integrations, especially with external tools such as Jira and PagerDuty.
Hands-on experience with CMDB
and Discovery.
Strong experience with
JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client
Scripts, UI Policies, Flow Designer, and related automation.
Ability to design, build,
troubleshoot, and support REST/SOAP/API-based integrations.
Experience handling integration
failures, data sync issues, authentication/connectivity issues, and production
incidents.
Strong understanding of ITSM
processes such as Incident, Problem, Change, Request, and Service Catalog.
Experience supporting
enterprise ServiceNow environments with minimal supervision.
Strong troubleshooting and
problem-solving skills.
Good communication skills and
ability to work directly with business and technical stakeholders.
Should be comfortable taking
ownership of the existing integration landscape and upcoming Jira and PagerDuty
integration work.