ServiceNow Business Analyst / Requirements Lead

Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Business Analyst / Requirements Lead to join our team supporting a dynamic, science-driven federal client. In this role, you will lead requirements elicitation and process analysis for investigative, compliance, review, approval, and case-management workflows implemented on ServiceNow ICM

Work Environment: Hybrid - mostly remote, with occasional on-site support as needed.

Key Responsibilities:

• Facilitate discovery sessions, interviews, process workshops, and requirements reviews.
• Document epics, features, user stories, use cases, business rules, data requirements, and acceptance criteria.
• Develop process maps for intake, triage, assignment, investigation, evidence handling, approvals, closure, and reporting.
• Maintain requirements traceability from SOW requirements through configuration, test cases, and acceptance.
• Work with architects and developers to clarify requirements and resolve design questions.
• Prepare UAT scenarios, test data, expected results, and stakeholder instructions.
• Support sprint reviews and capture feedback, decisions, and backlog changes.
• Ensure requirements address security roles, records handling, auditability, accessibility, and reporting needs.