ServiceNow Analyst
Cipher · Denver, CO ·
- Experience
- 4+ years
You will partner with business stakeholders across multiple workstreams to gather requirements, translate business processes into ServiceNow solutions, and advise on platform capabilities. You will document current and future-state processes, write user stories and functional requirements, facilitate workshops and demos, support UAT, training, and adoption, and liaise between business and technical teams.
Responsibilities
- Partner with business stakeholders to gather and clarify requirements
- Translate business processes and pain points into ServiceNow-compatible solutions
- Advise stakeholders on ServiceNow capabilities and recommend suitable approaches
- Document current-state and future-state processes
- Write user stories and requirements for the development team
- Facilitate workshops and demos for process design
- Support UAT, training, and adoption for workstream rollouts
- Liaise between business teams and technical or implementation teams
Requirements
- 4+ years of business analysis experience
- Working knowledge of ServiceNow capabilities across ITSM, IRM, CSM, SecOps, CLM, or Vendor/Procurement modules
- Experience translating business requirements into functional specifications or user stories
- Facilitation skills for requirements workshops with non-technical stakeholders
- Written and verbal communication skills
- Ability to evaluate where ServiceNow adds value
- Background in change management or user adoption and training
- Exposure to SOC 2 and ISO 27001 compliance frameworks as they relate to IRM
Benefits
- 401K retirement plan with match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance