ServiceNow AI & Platform Data Architect

We are a leading, pure-play ServiceNow Elite Partner, with more than 400 ServiceNow consultants across Europe and Brazil. Over the past six years, we have experienced strong growth, driven by a unique culture where we genuinely believe that work should be fun and that people perform at their best when they enjoy what we do.

As we continue to grow, we are investing heavily in our ServiceNow AI capabilities and are looking for an experienced ServiceNow AI & Platform Data Architect to join our team.

In this role, you will help our customers build the data and platform foundation needed to successfully adopt AI, working across CSDM, CMDB, configuration and asset data, data quality and governance. You will also contribute to our growing ServiceNow AI Control Tower (AICT) capabilities, helping customers connect their platform and data strategy with AI, automation and business value.

We are looking for someone who has:

• Strong experience with ServiceNow platform and data architecture, particularly CSDM and CMDB.
• Experience designing and implementing CMDB structures, relationships, data models and governance.
• Strong understanding of Configuration Management and asset lifecycle management.
• Experience with ServiceNow Asset Management, HAM and/or SAM.
• Experience improving CMDB and data quality, including data governance and ownership.
• Understanding of Discovery, Service Mapping and integrations and their role in maintaining reliable configuration data.
• Experience assessing customer environments and defining platform, data and maturity roadmaps.
• An understanding of how strong data foundations enable AI, automation and intelligent operations.
• Interest in or experience with ServiceNow AI Control Tower (AICT) and AI governance.
• Excellent communication skills and the ability to act as a trusted advisor to customers.

What you will do

• Design and advise on ServiceNow platform and data architecture.
• Lead CSDM, CMDB and data maturity initiatives.
• Help customers improve their configuration, asset and service data.
• Define data governance, quality and ownership frameworks.
• Support customers in becoming AI-ready and adopting ServiceNow AI Control Tower.
• Connect platform and data strategy with AI and automation opportunities.
• Lead customer workshops, architecture discussions and solution design.
• Support presales activities and contribute to proposals and customer presentations.

Typical traits

• 3+ years of ServiceNow experience, preferably within platform architecture, CMDB, CSDM, ITOM, ITAM or data architecture.
• Strong understanding of ServiceNow architecture and best practices.
• ServiceNow certifications such as CSA, CIS-Data Foundations, CIS-Discovery, CIS-HAM, CIS-SAM or CTA are an advantage.
• Experience with AI Control Tower or ServiceNow AI capabilities is a plus.
• Strong analytical, communication and presentation skills.
• Customer-focused and comfortable working with both technical and business stakeholders.
• Fluent in English + local language

Why join us?

At The Cloud People, you will be part of our growing ServiceNow AI capability and play an active role in shaping how we help our customers succeed with AI.

You will also become part of our AI community, where colleagues across TCP come together to share knowledge, develop new AI capabilities, experiment with new ideas and learn from each other. We believe the best way to stay ahead in a rapidly evolving AI landscape is to learn and innovate together.

You will have the opportunity to:

• Work with leading ServiceNow customers on AI, platform and data challenges
• Help shape and develop TCP's ServiceNow AI and AI Control Tower capabilities
• Be part of a growing AI community of experts and enthusiasts
• Share knowledge and learn from colleagues across countries and disciplinesDevelop your skills through training and ServiceNow certifications
• Work in a flexible and hybrid environment
• Take advantage of international career opportunities
• Receive competitive compensation, bonus and pension
• Be part of a social and collaborative working environment

Our Culture

The Cloud People is a leading ServiceNow consultancy and Full ServiceNow Lifecycle Partner.

Becoming a part of the The Cloud People entails becoming a part a team where the culture is built up around 4 F's;

• Fun: We have fun at work and foster a social and inclusive work environment.
• Fair: We have a fair and transparent grading system that promotes people for their skills and knowledge, giving everyone the opportunity to advance through training and certifications.
• Focus: We focus solely on the ServiceNow Platform to ensure that we can offer our customers the best competency available on the market.
• Future: We believe the future workplace is modern, flexible, and fuzz-free-encouraging creativity and limiting the need for dull reporting procedures.