Job Title

ServiceNow Data Architect

Role Summary & Role Description

We are seeking an experienced ServiceNow Data Architect to design, implement and manage ServiceNow solutions for CSDM, CMDB Taxonomy and Data Warehousing. In this role, you will be a member of a geographically distributed team of ServiceNow developers and administrators. This position requires technical architecture, best practices and delivery expertise and strong knowledge of the baseline ServiceNow capabilities to ensure the smooth operation and continual enhancement of the ServiceNow platform.

Key Responsibilities:

ServiceNow Data Architectural Governance:

• Define and lead the technical architecture for a large ServiceNow data platform and the accompanying Data Lake and reporting infrastructure.

• Govern the CMDB Taxonomy and oversee the CMDB Health remediation efforts.

• Authorize and manage the data exports of production data.

• Drive the adoption of secure, sustainable, and performative techniques for the movement of data.

• Govern the adoption of the Common Service Data Model.

Technical Strategy & Leadership:

• Partner with Platform, Discovery and Integrations, Compliance and Business teams to align technical roadmaps and business objectives.

• Translate business needs into data solutions and architectural strategies.

• Design and optimize compliant solutions for Cloud data representation in the CMDB including strategies for managing and governing ephemeral infrastructure.

Continuous Improvement and Innovation:

• Identify and implement opportunities for automation and process optimization within ServiceNow workflows.

• Stay current on ServiceNow product developments, industry trends, and best practices to recommend improvements.

Core/Must have skills

• BE/BTech/Bachelor’s degree in Computer Science, Information Technology, or a related field

• 10+ years of hands on experience in data architecture, platform engineering or data management.

• 5+ years of experience in ServiceNow platform data architecture.

• ServiceNow Certified Application Developer (CAD)/Certified System Administrator (CSA)

• Certified Technical Architect (CTA)

• ServiceNow Implementation Specialist Certifications (e.g., Data Foundations, ITSM, HAM).

• Experience with ServiceNow Performance Analytics and / or other BI platforms.

• Deep knowledge of ServiceNow data schema and architecture, especially the CMDB and CSDM.

• Proven expertise in designing data ingestion, storage, processing and orchestration. Deep knowledge of data modeling, data governance, data security and working with privacy regulations.

Good to have skills

• Strong problem-solving and analytical abilities, especially under pressure.

• Ability to communicate effectively and in a professional manner both written and orally.

• Ability to manage competing priorities and deliver results in a fast-paced environment.

• Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation.

• Ability to multi-task, meet aggressive timelines and have strong work ethics.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers