Service Desk Officer

Salary: $73,963.10 - $85,057.56 plus 12% super

Waverley Council is seeking a passionate and experienced Service Desk Officer to play a key role in advancing Council’s priorities relating to the IT Operations & Services team.

Salary, Perks and Well-being!

• Permanent full time

• 35 hours per week

• Salary: $76,921.61 - $88,459.86 plus 12% super

• Agile working opportunity – Work 4 days a week from office

• Discounted gym membership through Fitness Passport

• Based in Bondi Junction within 5-minute walk of the train station

• Community focused, values driven service

• Close to public transport

• A supportive and inclusive work culture

• Contribute to the safety and well-being of the local community

• Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy

• Employee Assistance Program

The Role

In this role you will:

• Provide quality onsite and remote technical support to internal and external stakeholders including hybrid meeting support.

• Deliver high levels of customer support and services in order to accurately diagnose issues and provide targeted and successful resolutions.

• Assist the IT Operations team in responding to customer requests based on priorities.

• Installation of computers, mobile handsets, software, and peripherals from out of the box.

• Contributes to the development and maintenance of self service and user documentation to promote skills development and a culture of self-learning amongst staff.

• Assist with deployment & replacement of IT assets.

• Contribute to the culture of customer service and organisational efficiency and effectiveness by acting ethically, honestly and fairly at all times.

• Contribute to the culture of continuous improvement in the department.

• Any other duties that may be reasonably determined from time to time by the IT Operations Manager and Executive Manager.

Skills & Qualifications

• Tertiary qualification, diploma or advanced certificate, relating to computer hardware, software or networking

• Proven experience in an ICT support role including experience with the installation, maintenance and support of desktop computers and peripherals in a Microsoft environment including Microsoft 365.

• Excellent interpersonal and communication skills (written and verbal) to enable provision of quality customer service.

• Proven ability & commitment to work in a team environment and form co-operative relationships with staff.

• Excellent time management and problem-solving skills with the ability to prioritise conflicting tasks.

• Ability to support client-server applications.

• Demonstrated ability and experience managing users in a Microsoft Active Directory environment and experience managing network computing environments including proficiency with a relevant system management tool such as SCCM.

Please note that pre-employment checks are part of the recruitment process. Depending on the volume and suitability of applications received, the vacancy may close prior to the advertised closing date. Shortlisting and interviewing may commence prior to the closing date. Early applications are therefore encouraged.

*Previous candidates need not apply

How to apply?

To be considered for this role, you will need to complete the following:

1. A cover letter outlining your motivation for the role
2. A current resume detailing your relevant experience
3. Complete the online questionnaire demonstrating how you meet each of the essential criteria
4. All applications must be submitted through the Council’s website.

Please refer to the position description for detailed information about the position, including required skills and experience. For more information contact Nicole Gadia, Manager, IT Operations & Services, 02 9083 8354

About Waverley Council

At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.

We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at [email protected].

Waverley Council is committed to providing equal employment opportunities to all candidates.

We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.

Applications close: 2 October 2026