Service Desk Engineer - Level 1
Professional Search Group · East Perth, Perth WA ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Visa sponsorship
- No
- Salary
- AUD 60,000 – 65,000 / year
Level 1 service desk role at a small Perth IT solutions firm, providing first-line technical support to clients: troubleshooting end-user issues, logging and tracking tickets, and working with Office 365, SharePoint, Exchange, Azure AD and Windows Active Directory. Monday–Friday office hours; applicants must be Australian PR/citizens.
Salary: AUD 60000 - 65000 per annum
Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team!Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.
The Role:
As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
Your responsibilities include:
- Providing first-level technical support to end-users.
- Troubleshooting and resolving IT-related queries and issues.
- Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
- Documenting and tracking support requests.
- Collaborating with the IT team to find solutions.
- A strong customer focus and a passion for helping others.
- Previous experience in a similar role.
- Knowledge of Office 365 and Windows AD.
- Intermediate Level 1 ICT troubleshooting skills.
- Excellent communication and professional phone manners.
- The ability to prioritize tasks to meet SLAs.
- A desire to learn and grow into more senior roles.
- Good attention to detail.
- Availability to work Monday - Friday, 8:30 am - 5 pm
- Candidates must be permanent residents or citizens
- Ongoing career development opportunities.
- A supportive and collaborative team environment.
- Competitive compensation package.
- Convenient location in Perth's eastern suburbs.
To be considered for this role, submit your CV today (in Word format) by clicking the Apply button.