Service Desk (L1 or L1.5)
Humanised Group · Brisbane QLD ·
- Work mode
- Hybrid
- Category
- Support
- Experience
- 15+ years
About the Company
Located on Brisbane’s north side, just 5km from the CBD, our client has been operating successfully for over 15 years. In that time, they’ve cultivated an impressive client portfolio within a well-defined niche. A recent senior leadership appointment has brought fresh perspective and energy to the business, enabling them to modernise their service offering and move away from the traditional consultancy model.
You’ll be joining the business at an exciting growth phase. Having achieved consistent YoY organic revenue growth, they are now looking for a motivated Support Engineer ready to take the next step in their career and contribute to a positive, collaborative team culture.
About the Role
Customer service is at the heart of everything our client does. They’re seeking someone who understands the value of a respectful, customer-first approach.
In this role, you’ll be the first point of contact, handling a high volume of support calls, managing the ticket queue, and maintaining detailed documentation. You’ll be expected to keep clients updated regularly and ensure their issues are resolved efficiently and professionally.
Key Technologies You'll Work With
Located on Brisbane’s north side, just 5km from the CBD, our client has been operating successfully for over 15 years. In that time, they’ve cultivated an impressive client portfolio within a well-defined niche. A recent senior leadership appointment has brought fresh perspective and energy to the business, enabling them to modernise their service offering and move away from the traditional consultancy model.
You’ll be joining the business at an exciting growth phase. Having achieved consistent YoY organic revenue growth, they are now looking for a motivated Support Engineer ready to take the next step in their career and contribute to a positive, collaborative team culture.
About the Role
Customer service is at the heart of everything our client does. They’re seeking someone who understands the value of a respectful, customer-first approach.
In this role, you’ll be the first point of contact, handling a high volume of support calls, managing the ticket queue, and maintaining detailed documentation. You’ll be expected to keep clients updated regularly and ensure their issues are resolved efficiently and professionally.
Key Technologies You'll Work With
- Windows Server 2016–2019
- Office 365 / Exchange Server 2019
- Backup and Disaster Recovery solutions
- VMware ESXi
- Active Directory & Group Policy
- LAN / VPN configuration and troubleshooting
- PowerShell (preferred)
- Azure (preferred)
- Join a forward-thinking company breaking the mould of traditional MSPs and consultancies
- Competitive salary package
- Clear career progression and growth opportunities
- Flexible Hybrid options
- Paid certifications and training support
- Fringe CBD location with onsite parking
- Annual performance bonus
- Experience working for a managed services
- Located in Brisban
- Due to checks, must havbe an Australian Citizenship or PR
- 12+ months experience working in a Managed Services
- IT Support experience