L2/L3 Network / Systems Engineer

Salary: $105,000–$130,000 + Super(neg based exper & certs)

About the role

This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing. You will split your time between remote support, project work, and onsite client visits across Melbourne. This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service. One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.

Key responsibilities

• Provide Level 2 and Level 3 support across client environments

• Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems

• Configure and support FortiGate firewalls, including VPNs, policies, and general security/networking

• Support Microsoft Teams and SIP-based voice solutions

• Perform onsite work including installations, troubleshooting, project delivery, and client support

• Work within ConnectWise for ticket management, documentation, and service coordination

• Contribute to project work, client onboarding, and general technical improvement across the business

• Deliver consistently strong customer service with a calm, positive, solutions-focused approach

About you

• 3–5+ years' experience in an MSP environment

• Strong hands-on experience with UniFi switching, wireless, and cameras

• Strong hands-on experience with FortiGate firewalls

• Strong hands-on experience with Microsoft Azure

• Strong hands-on experience with Microsoft Teams and/or SIP telephony

• Strong hands-on experience with ConnectWise

• Understanding Cybersecurity standards, Essential8, ISO27001, documentation, tools

• Experience supporting multiple small business clients across networking, systems, and cloud

• Comfortable working independently onsite and managing client expectations professionally

• Strong troubleshooting skills and the ability to move between support and project work

• Current certifications essential: AZ-104 and/or other relevant Azure certification, Fortinet certification (NSE 4 or above), CCNA or equivalent networking certification

• Full Australian driver's licence

• Reliable vehicle

• Full working rights in Australia

About us

We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats. Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.

Benefits

• Competitive salary package + super

• Hybrid working model with a mix of office, remote, and onsite client work

• A varied role with real ownership and no two days the same

• Opportunity to grow with a business that is actively modernising and expanding

• Supportive team environment where your contribution matters

• Exposure to a broad range of technologies, projects, and client environments