Service Desk Analyst
Oscar Associates Limited · Leicester, Leicestershire ·
- Category
- Support
- Salary
- GBP 25,500 / year
A graduate first-line IT support analyst at a large UK enterprise in Leicester (hybrid), acting as the first point of contact for IT issues: triaging incoming tickets, troubleshooting hardware and software problems, and escalating complex cases to senior engineers.
Graduate IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environmen…