Service Desk Analyst

Graduate IT Support Analyst | Hybrid | £25,500

About the Role

We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities

• Manage and resolve IT support tickets within SLAs

• Troubleshoot hardware/software issues for hundreds of users across multiple sites

• Support enterprise endpoint setup, upgrades, and rollouts

• Escalate complex issues to senior engineers

• Maintain accurate IT records and documentation

• Collaborate and contribute to a team-focused culture

Technologies & Skills

• Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)

• Intune, Azure, DNS, DHCP

• Enterprise endpoint support/setup

• Strong problem-solving and communication skills

• Previous IT support/helpdesk experience preferred

• Positive, team-oriented attitude

Benefits

• £24,500 salary

• Hybrid working (3 days onsite / 2 remote)

• Funded training & certifications

• Mentoring from senior engineers

• Friendly, social, and collaborative team culture

• Regular team events and social activities

• Clear career progression

• 25 days leave + bank holidays

Graduate IT Support Analyst | Hybrid | £25,500

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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