Service Desk Analyst
Genuit Group · Polypipe Doncaster Broomhouse Lane ·
- Category
- Support
First-line IT Service Desk Analyst at Genuit Group in Doncaster, acting as the main point of contact for IT incidents and service requests. Day to day involves logging and resolving tickets, supporting Microsoft 365/Windows/Active Directory, configuring and deploying devices, and maintaining service levels.
Closing Date for Application:
Thursday 24/09/2026At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change, while also reducing the impact the built environment has on the environment.
As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation.
We're looking for a Service Desk Analyst to join the Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests.
As the primary point of contact for technical support, you'll play a key role in diagnosing and resolving hardware, software and application issues, ensuring service levels are maintained and users receive a high-quality support experience.
What You'll Be Doing
Act as the first point of contact for IT incidents, queries and service requests
Log, categorise and manage tickets accurately within service management systems
Diagnose and resolve technical issues, escalating where appropriate
Provide support and guidance on applications, hardware, systems and security best practices
Fulfil service requests within agreed service levels and timelines
Assist with problem management activities, identifying trends and contributing to long-term solutions
Configure, deploy and maintain desktop, laptop, mobile and printer devices
Support software installation, licensing, updates and troubleshooting
Contribute to knowledge articles, documentation and continuous service improvement initiatives
What We're Looking For
Experience in an IT Service Desk or technical support environment
Strong troubleshooting and problem-solving skills
Knowledge of Microsoft Windows desktop operating systems
Experience with Microsoft 365, SharePoint and Exchange/mailbox administration
Basic Active Directory knowledge, including user administration and permissions management
Understanding of hardware support, software deployment and device configuration
Familiarity with ITSM, ticketing and knowledge management systems
Strong communication and customer service skills
Ability to work independently and manage competing priorities
Additional requirements
Full UK driving licence and willingness to travel to Group sites as required
Location: Doncaster
Our Benefits
Entitled to 25 days holiday
Holiday purchase scheme
Life Assurance x3 of annual salary
Pension contribution matched up to 8%
Save as you earn Genuit Sharesave scheme
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.