IT Service Desktop Analyst

Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

Division info:

Located in Runcorn, United Kingdom, our newly extended 120,000 sq. ft. facility is a fully integrated site offering comprehensive manufacturing, repair, and overhaul services to the major players in the landing gear industry. Designated as a Center of Excellence, the facility specializes in surface treatment and assembly of small to medium sized

Job Summary

Héroux-Devtek is seeking a motivated and customer-focused IT Technician to provide first-line technical support across our Runcorn manufacturing site. The successful candidate will support end users with hardware, software, network and system issues while helping to ensure the smooth operation of the site's IT infrastructure. This is an excellent opportunity for an individual looking to develop their IT career within a fast-paced aerospace manufacturing environment.

Key Responsibilities

• Provide first-line IT support to end users via face-to-face interactions, phone, email and remote support.
• Diagnose and resolve hardware, software, printer, network and system-related issues in a timely manner.
• Log, track, prioritise and resolve incidents and service requests using the IT Service Management (ITSM) system.
• Escalate complex technical issues to second-line support or specialist teams where required.
• Install, configure and maintain desktop PCs, laptops, mobile devices, printers and associated peripherals.
• Support user account administration, password resets and access management within Microsoft environments.
• Assist with workstation deployments, hardware upgrades and equipment replacements.
• Support Microsoft Windows operating systems and core Microsoft technologies.
• Assist with network troubleshooting, connectivity issues and basic administration tasks.
• Maintain accurate documentation of support activities, technical procedures and asset records.
• Ensure compliance with company IT security policies and industry best practices.
• Support cybersecurity initiatives and assist with identifying and remediating security risks.
• Maintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.

Skills and Experience

• Education in Information Technology, Computer Science or a related technical discipline.
• Understanding of Service Desk operations, including incident management, ticket handling, prioritisation and escalation processes.
• Experience supporting Windows-based desktop environments.
• Good knowledge of computer hardware, laptops, desktops, printers and peripheral devices.
• Experience supporting Microsoft Windows and Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Self-motivated with a proactive approach to learning and continuous improvement.

What we offer?

• Competitive salaries tied to performance, reviewed annually
• Standard 37-hour week, Annual leave 25 days + bank holidays
• Generous group pension plan with up to 7.5% employer contribution
• Life Assurance 4 x salary
• Company funded medical benefits package from day one
• Access to retail and gym discounts
• Loyalty bonuses
• Supportive environment where you can learn and grow
• A culture where diversity is valued, empowering individuals to contribute positively to the organization's success.
• Team Building social events

Héroux-Devtek aims to grow as an industry by meeting customer expectations through the dedication and commitment of its people. Heroux-Devtek emphasizes a culture cantered on the "4 Rs": Respect, Responsibility, Recognition, and Resilience. This entails fostering quality relationships with customers, colleagues, and suppliers, ensuring quality

delivery and fairness, acknowledging employee achievements, and promoting flexibility, openness, and tenacity among employees. This approach contributes to a stable workforce and reinforces an entrepreneurial spirit, guiding employees towards shared objectives.

Equal Opportunity to Employees: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

All qualified applicants will receive consideration for employment without regard to any of these characteristics.

User privacy is paramount, we are committed to safeguarding your personal data in compliance with GDPR regulation.