Service Desk Analyst
Engio · United States ·
- Work mode
- Remote
- Category
- Support
- Experience
- 3+ years
Level 1/2 Service Desk / Desktop Support analyst hired by Engio on behalf of an Australian client, based in Indonesia and working rotational shifts aligned with Australian business hours. Day to day: frontline troubleshooting of hardware, software, and network issues using remote support tools and ticketing systems like Jira or ServiceNow.
About Our Client
Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia.
Responsibilities
You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.
Requirements
- Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function.
- Demonstrated strong troubleshooting skills across hardware, software, and network issues.
- Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow).
- Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users.
- Ability to adapt to a rotational shift roster.
Technical Certifications
While not mandatory, candidates possessing the following certifications will be prioritized:
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator (MD-102)
- CompTIA A+ or Network+
- ITIL 4 Foundation
Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency
Note: Our team will only reach out to you if your application is selected for further consideration.