Level 1 Service Desk Analyst supporting a large national user base for a global healthcare organisation's Melbourne technology team. Day to day: handling phone/email/ticket and face-to-face support, logging incidents in Freshservice, administering Active Directory and Microsoft 365 accounts, and troubleshooting Windows, Office, hardware and basic network issues.
We're partnering with a well established global organisation operating within the health care sector. Due to continued growth, they're looking for an Service Desk Analyst to join their Melbourne based Technology team.
This role is ideal for someone with around 1-2 years of IT support experience who enjoys troubleshooting technical issues, delivering great customer service, and building a long term career in infrastructure and end user support.
You'll work closely with experienced IT professionals in a collaborative environment, gaining exposure to modern technologies while supporting a large national user base.
WHAT YOU'LL BE DOING
Providing Level 1 desktop and Service Desk support via phone, email, ticketing system, and face-to-face interactions
Logging, prioritising, and managing incidents and service requests through Freshservice
Supporting user onboarding and offboarding activities, including account creation and access management
Administering user accounts in Active Directory and Microsoft 365
Setting up and maintaining laptops, monitors, printers, and other end-user devices
Escalating complex issues to senior engineers and infrastructure teams when required
Assisting with system monitoring and routine operational checks
MORE ABOUT YOU
Around 1-2 years' experience in a Service Desk, Help Desk, Desktop Support, or customer focused IT support roleS
Experience supporting Windows 10/11 environments
Exposure to Microsoft 365, Outlook, and Active Directory
Experience working with ticketing systems such as Freshservice, ServiceNow, Zendesk, or Jira
Strong troubleshooting and problem solving skills
Excellent written and verbal communication abilities
A positive, team oriented attitude and willingness to learn
Essential Requirements
Australian Citizen or Permanent Resident
Ability to obtain a satisfactory National Police Check
What's In It For You?
Ongoing mentoring from experienced IT leaders
Exposure to enterprise technologies including Microsoft 365, Citrix, Intune, and endpoint management tools
Clear career progression opportunities within a larger technology function
Hybrid working flexibility
Modern Melbourne CBD offices close to public transport
Stable, long term permanent employment with a globally recognised organisation
Apply Now
If you're looking for a role where you'll continue building your technical capabilities while working in a supportive and collaborative environment, we'd love to hear from you. Apply now if this sounds like you!