Senior UX Researcher

The Role
The Product Team at Travala is looking for a Senior UX Researcher to join and lead the UX research initiatives. This role will be reporting into the Chief Product Officer of .

As a member of the Product team at Travala, you will help us RESEARCH, LEARN, IDEATE and IMPROVE the user experience on Travala Platforms across product lines. You will partner with Product Designers, Product Managers, Engineers, Our Traveler community and Our Crypto Community to identify areas of improvement and opportunities for us to explore.

Working closely with the Chief Product Officer and The Head of Product Design, you help us keep the UX mission aligned with Travala's vision and strategy, help teams craft the product roadmap and then help the development teams build, share, and run applications in a fast-moving landscape.
Through Innovative Research techniques and strong UX Research Practices, you will help define end-user interfaces and UX flows to cater our customers needs that include traditional online travel planning and booking experience as well as the exciting world of Blockchain technology and Crypto ecosystem.

The Location
The current team of Product managers and UX designers are based in Hanoi, Vietnam. The role is open to all locations with an option to work remotely while maintaining 40% time zone overlap with the existing team (ICT - Indochina Time).

Responsibilities

• Seek to answer the most challenging questions regarding our users. With each opportunity, youll uncover pain and delight points, as well as unmet needs and opportunities throughout the user journey.
• Learn, Explore and gain expertise with time about the Online Travel Industry as well as Crypto Space Lead early discovery and scoping of the major initiatives, new areas for our product / feature development
• Use qualitative, quantitative, and mixed methods research to understand our customers, products, and competition
• Work closely with your product teams to identify and prioritize research opportunities in a fast-changing environment while collaborating with stakeholders across all product lines to provide a cohesive user experience
• Contribute to product strategy through user insights, so that our strategy aligns with the most pressing user issues and their solution
• Help us improve our research infrastructure to increase our efficiency and enable others to benefit from research as much as possible
• Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate that guide our team towards a delightful user experience.
• Organize, tag, and add insights to a research repository to ensure those findings are available to the entire organization.
• Educate broader team on research best practices and evangelize research methods and results throughout the organization

Requirements

• 3+ years of experience with preferred exposure to behavioral research methods in the travel or e-commerce industry along with the ability to translate data and observations into a compelling story that includes recommendations for design.
• Experience in behavioral research preferred as well as experience as a user experience researcher, human factors practitioner, cognitive engineer, information architect, or similar.
• Experience creating repeatable, scalable research methods
• Excellent communication and interpersonal skills including the ability to present research concepts and insights clearly and persuasively across different audiences at varying levels of the organization with a strong verbal command of the English language
• Knowledge and experience with visual communication and data visualization preferred
• Ability to work in a fast-paced, agile environment while also keeping an eye on future needs.
• Experience in the Travel Industry and (or) Crypto space is a PLUS!

Benefits & Compensations

• Competitive income according to work experiences and individual capacity; Social insurance & contributions & insurance in line with Vietnamese Labor Law;
• 13th-month salary and bonus based on job results;
• Premium 24/7 accident insurance & private healthcare coverage for you and your family members;
• High-end working equipment with all peripherals you need to work comfortably. 100% of our employees are equipped with MacBooks;
• Being set up to a smart member account on Travala.com to enjoy the Smart program benefits & rewards;
• Hybrid working mode in support of work-life balance;
• Free coffee, tea, and snacks at the office;
• Team bonding activities throughout the years celebrating new hires onboarding, work anniversaries, and birthdays.
• Annual events such as Year End Party and Company trip are also on the program;
• Super fast-paced growing startup with a young, dynamic, and professional working environment;
• Exposure to cutting-edge & trending technologies (Blockchain, Web3, FinTech, etc.)