Senior UX Researcher

Pet Place is a subsidiary of Doubtless. Pet Place is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Job Summary:

Pet Place is seeking a Senior UX Researcher who will report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences.

This role is primarily research-focused, with an emphasis on driving product decisions through insights, while using design as a tool to communicate and validate ideas.

The Senior UX Researcher will lead end-to-end research initiatives, synthesize findings into actionable recommendations, and partner closely with product, design, and engineering to inform PetPlace’s growing suite of digital products.

The ideal candidate has at least 5 years of experience in UX research or a related field, a strong portfolio demonstrating impactful research, and a passion for uncovering user needs and translating insights into meaningful product outcomes.

Job Location: Remote – USA

Main Responsibilities:

• Research Strategy & Execution: Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods

• Insight Generation & Storytelling: Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making

• Product & Stakeholder Influence: Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations

• Research Operations & Impact Scaling: Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights

• Concepting & Validation: Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses

• Advocacy: Champion a user-centered mindset and promote research-driven decision-making across the organization

Basic Qualifications:

• Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field

• 5+ years of professional experience in UX research or a related discipline

• Strong portfolio demonstrating end-to-end research and measurable impact on product decisions

• Experience combining qualitative and quantitative data to inform decisions

• Ability to translate complex findings into clear, actionable insights

• Experience owning research that influenced product direction or measurable business outcomes

• Strong communication, storytelling, and stakeholder management skills

• Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.

• Working knowledge of analytics tools such as Google Analytics

• Exposure to A/B testing and experimentation frameworks

• Proficiency with research and prototyping tools such as Figma and Figjam

Preferred Qualifications:

• Strong communication and interpersonal skills.

• Experience in e-commerce, pet services, or health-related digital platforms

• Familiarity with accessibility and inclusive research practices

• Experience working in Agile product environments

• Exposure to SQL or collaboration with data/analytics teams