Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description

Job Title: Senior Software Engineer, Test

Department & Team: WEM (Recording Team)

Reports to: Shiny Ponmani Navaraj

Location: Chennai (Flexible)

Summary:

As a Senior Software Engineer in Test, you will design and implement test strategies for new features on the Genesys Cloud Platform. You’ll lead testing in a cross-functional team with Product Management, Development, UX, and Documentation. Beyond ensuring quality across functionality, security, performance, and usability, you will leverage GenAI-powered tools to accelerate test design, defect analysis, and exploratory validation. Your impact will be measured not just in finding defects, but in raising the team’s productivity, decision-making, and long-term velocity through AI-driven quality practices.

This is not just executing tests or maintaining pipelines. It isn’t a narrow automation role. It is a holistic quality engineering role that balances manual, automated, accessibility, security, scalability, and AI-augmented testing to elevate both coverage and efficiency.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

• Collaborate with PMs and Developers to understand intent, scope, and roadmap.
• Review designs and architectures, applying AI-assisted risk analysis to anticipate gaps.
• Define test plans/strategies that include AI-generated test coverage suggestions.
• Design and implement automated tests for APIs and UIs, incorporating AI-assisted refactoring.
• Lead exploratory testing and bug hunts, using GenAI to highlight edge cases and user perspectives.
• Maintain and improve pipelines, applying AI-driven triage tools to speed defect analysis.
• Mentor junior engineers, modeling how to balance traditional techniques with AI-augmented workflows.
• Innovate with AI tooling to accelerate QA workflows in feature delivery and to maintain long-term test stability.

Minimum Requirements:

• 5+ years in software testing or data engineering for large-scale systems.
• Experience with Java (or similar), Jenkins, Selenium/Playwright, TestNG/JUnit, REST APIs, Git, and cloud platforms (AWS preferred).
• Familiarity with observability tools (Sumo Logic, New Relic, etc.).
• Strong technical and communication skills to collaborate across global teams.
• Ability to evaluate risks, guide design trade-offs, and implement robust automation frameworks.
• A mindset of mentorship and continuous learning, helping the team reframe AI not as a replacement but as an amplifier of productivity and creativity.

Desirable Skills:

• Practical experience with AI tools for testing, debugging, or quality analysis.
• Proficient in leveraging AI-assisted development tools (e.g., GitHub Copilot, Claude Code) to accelerate coding, debugging, and code review, while maintaining strong judgment and accountability.
• Experience introducing AI tools into workflows—for example, using LLMs to generate test cases from requirements, debug failed builds faster, or explore alternative test strategies.

#LI-Hybrid

#LI-GR1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.