Senior Software Engineer I - ServiceNow Developer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Collaborate with application owners and Architect to execute system integrations; work with application owners to build understanding of systems or APIs involved in integrations
• Understand how integrations impact system supply chain
• Develop software that meets user story acceptance criteria
• Thoughtfully apply automation to improve user efficiency
• Automate test cases for fellow developers' work
• Support business partners in development and maintenance of system
• Support production users through monitoring and working incident tickets
• Attend daily standups to keep others informed of your progress and to collaborate with fellow team members
• Ensure system is securely developed for reusability and resiliency
• Review API documentation to understand how to develop integrations with given APIs or systems
• Service Now Developer and Admin
• Business rules, Script Includes, Scheduled jobs,AJAX, Jelly Scripting
• Access Security Rules, Form layouts, System Cloning and Upgrade
• Client Scripting, UI Policies, Data Policies
• Service Catalogs, Record Producers, Order Guide, Service Portal
• SLA, OLA, Email Actions (Inbound, outbound)
• UI Pages, UI Actions, Flow designers, Workflows

• Debugging ability to find root cause of production issues

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.

Required Qualifications:

• System Admin Certification
• ServiceNow Application Development Certification
• 7+ years working experience as Application developer and Integration Expert in ServiceNow product modules
• Working experience of Integrations (REST/SOAP)
• Experience with development and implementation of ServiceNow ITSM and CSM modules with Strong Knowledge of Service Catalog, System Web Services -Rest & Soap
• Experience with extending the ServiceNow schema to custom applications
• Experience and end-users to co-innovate and test the requirements
• Good knowledge of Java Script and Scripting, HTML, CSS
• Familiar with Agile Delivery Model
• Aware of Database and SQL commands
• Solid understanding of ITSM, ITIL, CMDB and CSM processes and workflows
• Proven solid prioritization skills and the discipline to focus on high impact activities
• Proven ability to drive solution development through big-picture solution development
• Proven ability to serve as a team lead and coach employees at lower levels
• Proven ability to analyses and identify technical drawbacks and increase process efficiency by re-thinking
• Proven to be self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal & written communication, time management, self-confidence, open to changes & challenges, sound independent decision making and teamwork

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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