Senior Software Engineer

Job Description Zendesk is looking for a strong Senior Software Engineer to join our team in the Employee Services (ES) org in Krakow, Poland. Our ES teams take on a variety of complex challenges often spanning across organizations and products and touching many different technologies and a variety of stakeholders. We are a dynamic team that values clear communication, a deep understanding of the problems we tackle, and an open-minded approach to suggestions. Our team members are great at articulating their ideas, willing to ask for help when needed, and eager to collaborate with others to find the best solutions.

What you'll be doing:

• Join a dynamic, self-organizing team focused on delivering core frontend functionality for our Employee Service products, with opportunities to contribute to Ruby backend tasks as well.
• Contribute meaningfully through all phases of the software lifecycle: design, implementation, testing, deployment, and operations.
• Take ownership of features and bug fixes — working independently on well-defined tasks and collaborating on complex challenges.
• Participate in prototyping, code reviews, and rapid deployment cycles to keep our codebase robust.
• Proactively investigate issues, identify root causes, and help develop automated tests to prevent regressions.
• Be responsible to tackle incoming requests about the product from internal teams while being on-call.

What you bring to the role:

• Strong record of building frontend applications with JavaScript (React).
• Strong communication and collaboration skills; comfortable giving and receiving peer feedback.
• Willingness to take accountability for your work and support the team’s overall success.
• Flexibility to work across the stack, learning new technologies or debugging production issues as needed.
• A growth mindset with the desire to whiteboard, experiment, and find pragmatic solutions with your teammates.
• Openness and fluency in using modern GenAI models, including familiarity with the advantages and disadvantages across various use cases.
• Openness to employ modern software engineering tools and practices into product development.

Where We Work: Our modern Krakow office is located at Marii Konopnickiej, 29. We value face-to-face collaboration and the employees expected to be present at the office 2 times a week.

Hybrid:

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Poland annualized base salary range for this position is zł257,000.00-zł385,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [email protected] with your specific accommodation request.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.