Senior Software Developer – CRM / Technical Lead

• Provide technical leadership, mentoring, coaching, and guidance to developers.
  
• Act as a hands-on technical contributor while leading delivery.
  
• Conduct code reviews and establish development standards, security controls, and best practices.
  
• Lead technical workstreams and coordinate developers, testers, BAs, architects, SMEs, and stakeholders.
  
• Serve as a subject matter expert and facilitate technical knowledge transfer.
  

• Architect, design, develop, and implement Microsoft Dynamics 365 Customer Service and Case Management solutions.
  
• Configure and develop using both out-of-the-box and custom Dynamics 365 capabilities.
  
• Build solutions using Power Apps, Power Automate, and Power Pages.
  
• Work extensively with Microsoft Dataverse, including data modelling, table relationships, business rules, security, plugins, workflows, migration, and integrations.
  
• Demonstrate strong knowledge of Dynamics CRM Customer Service Workspace, Agent Experience Profiles, Session Templates, Workstreams, and Routing.
  
• Support both low-code development and custom development within Dynamics 365.
  

• Design scalable, secure enterprise solutions using Dynamics 365, Power Platform, Azure, and Dataverse.
  
• Create contextual, conceptual, logical, and physical architecture/solution designs.
  
• Design and implement complex integrations between enterprise systems.
  
• Develop REST APIs, Web APIs, custom connectors, plugins, and integrations.
  
• Apply API-led architecture, cloud integration patterns, enterprise integration patterns, and software design principles.
  
• Support permit/licensing/case-management lifecycle solutions, including intake, review, approvals, issuance, amendments, renewals, inspections, compliance, and document generation.
  

• Azure Functions
  
• Azure Logic Apps
  
• Azure API Management
  
• Azure App Services
  
• Azure Storage
  
• Azure Key Vault
  
• Azure SQL
  
• Other Microsoft cloud technologies and integration services
  

• Develop enterprise applications using .NET / C#.
  
• Strong experience with ASP.NET and .NET Core.
  
• Experience with Entity Framework.
  
• Develop using JavaScript / TypeScript.
  
• Work with SQL Server / Azure SQL.
  
• Develop and consume REST/Web APIs.
  
• Apply software engineering principles, design patterns, and secure coding practices.
  

• Implement and manage Azure DevOps and GitHub processes.
  
• Develop and maintain CI/CD pipelines.
  
• Support source control, automated deployments, testing, and release management.
  
• Manage development environments and large-scale deployments.
  
• Troubleshoot production issues and provide ongoing application support.
  

• Work within Agile/Scrum delivery environments.
  
• Translate business requirements into technical designs and implementation plans.
  
• Collaborate with Business Analysts, Product Managers, Solution Architects, developers, testers, and business stakeholders.
  
• Prepare technical documentation, solution designs, implementation plans, and knowledge-transfer materials.
  
• Manage risks, dependencies, competing priorities, and technical challenges.
  

• Leverage Microsoft Copilot, AI Agents, Generative AI, and LLM technologies to improve development productivity, solution design, testing, automation, and delivery.
  
• Identify modernization opportunities and continuously improve development practices.
  

Requirements

1. Minimum 7 years of software development and enterprise application delivery experience.
   
2. Minimum 5 years implementing Dynamics 365 and Power Platform solutions, including Azure solution design.
   
3. Prior experience as a Lead / Technical Lead Microsoft Dynamics Developer.
   
4. Hands-on experience with Dynamics 365 Customer Service and Case Management.
   
5. Strong experience with Microsoft Power Platform, including:
   
• Power Apps
  
• Power Automate
  
• Power Pages
  
6. Strong Microsoft Dataverse experience, including:
   
• Data modelling
  
• Security framework
  
• Business rules
  
• Data integration
  
7. Experience with Dynamics CRM Customer Service Workspace.
   
8. Experience with Agent Experience Profiles, Session Templates, Workstreams, and Routing.
   
9. Working knowledge of Dynamics interoperability and integration with other Microsoft cloud technologies.
   
10. Experience with both low-code and custom development on Dynamics 365.
    
11. Strong Azure experience, including:
    
• Azure Functions
  
• Logic Apps
  
• API Management
  
• App Services
  
• Azure Storage
  
• Key Vault
  
12. Strong experience with custom Web API development.
    
13. Experience with ASP.NET / .NET Core.
    
14. Experience with C# / .NET.
    
15. Experience with Entity Framework.
    
16. Experience with Azure SQL / SQL Server.
    
17. Experience with REST APIs / Web Services.
    
18. Experience with Azure DevOps.
    
19. Experience implementing CI/CD pipelines and automated deployments.
    
20. Experience designing and implementing complex enterprise integrations.
    
21. Experience creating high-level and detailed solution designs / architecture artifacts.
    
22. Experience leading Agile/Scrum development teams.
    
23. Proven experience mentoring and leading developers.
    
24. Strong stakeholder communication and ability to translate business requirements into technical solutions.
    
25. Experience delivering solutions in large enterprise or public-sector environments.
    
26. Strong SDLC and software engineering knowledge.
    
27. Ability to balance hands-on development with technical leadership and architecture responsibilities.
    
28. Experience using AI technologies such as Microsoft Copilot, AI Agents, or LLMs to improve productivity and solution delivery.
    

• Previous Ontario Public Service / OPS or broader public-sector experience.
  
• Experience with permitting, licensing, registration, inspection, compliance, or case-management solutions.
  
• Experience supporting complex government/enterprise business processes.
  
• Experience with modernization and cloud transformation initiatives.