Senior Dynamics 365 CRM Developer

Key Responsibilities

• Develop and customize Dynamics 365 Customer Service
• Configure and extend Model-Driven Apps, forms, dashboards, business rules, and Dataverse components
• Support digital contact center and omnichannel scenarios (chat, email, voice, case management)
• Develop server-side components with C#/.NET (plugins, Azure Functions, custom workflows)
• Create and maintain client-side customizations with JavaScript in the Unified Interface
• Design integrations with enterprise systems via APIs, Azure Integration Services, and Power Platform
• Automate business processes with Power Automate
• Translate business requirements into scalable technical solutions
• Conduct code reviews and promote development best practices
• Contribute to ALM, CI/CD, and release management processes
• Optional: Support Dynamics 365 Marketing and Customer Insights initiatives

Required Qualifications

• 5+ years of hands-on experience with Dynamics 365 Customer Engagement (CE)
• Strong experience with Dynamics 365 Customer Service, Dataverse, and Model-Driven Apps
• Server-side development with C#/.NET and client-side with JavaScript
• Experience with Power Platform (Power Automate and Model-Driven Apps required; Power Apps/Power BI preferred)
• Integration of Dynamics 365 with APIs and external systems
• Experience in Agile environments
• Professional proficiency in English (spoken and written)
• Ability to work across global, cross-functional teams

Preferred Qualifications

• Azure DevOps, Git, CI/CD pipelines, and ALM for Dynamics 365/Power Platform
• AI-powered service solutions
• Dynamics 365 Omnichannel for Customer Service
• Azure Functions, Logic Apps, and cloud-based architectures
• Microsoft Dynamics 365 / Power Platform certifications
• Experience in global enterprise environments

Why Join Us?

• Global impact on customer service solutions
• Modern stack: Dynamics 365, Azure, Power Platform, and AI
• Influence the technical direction of the platform
• Collaborate with international teams
• Continuous investment in learning and certifications

Tags

Dynamics 365 · Dynamics CRM · Customer Service · Dataverse · Power Platform · Power Automate · Model-Driven Apps · C# · .NET · JavaScript · Azure Functions · Azure Integration Services · Omnichannel · Digital Contact Center · CRM Developer · Power Apps · Power BI · CI/CD · ALM · Agile · AI Customer Engagement