Senior Site Reliability Engineer

Do you enjoy collaborating with teams to solve complex challenges?

Do you enjoy solving large scale distributed content delivery challenges?

Join our critical AI Hardware SRE Team!

The AI Hardware SRE team is responsible for overseeing, scaling, and optimizing our next-generation dedicated AI hardware infrastructure. You will be responsible for ensuring best-in-class uptime and reliability of our AI hardware infrastructure offerings.

Partner with the best

This position focuses on enhancing system reliability, scalability, and performance across high-density hardware and software infrastructure in regional data centers. Responsibilities include defining KPIs, proactive monitoring, automation, and urgent issue resolution. Collaboration with teams ensures best practices, reduced downtime, and optimized systems. The role supports seamless operations, business-critical applications, and improved user experiences through efficient, data-driven solutions.

As a Senior Site Reliability Engineer, you will be responsible for:

• Developing and scaling robust programmatic tooling and infrastructure-as-code utilities in Python to eliminate operational toil and automate fleet-wide provisioning.
• Integrating automated workflows across diverse corporate ticketing systems to enhance resolution times for hardware and network break-fix incidents.
• Leveraging advanced AI tools and LLM-based development approaches to enhance technical execution, script creation, and comprehensive system evaluation.
• Working on cutting-edge private cloud and compute technologies to improve the availability, latency, and overall systemic health of high-density hardware environments.
• Designing and implementing telemetry pipelines, custom Prometheus/Grafana monitoring dashboards, and AI-based anomaly detection tailored for bare-metal and virtualized environments.
• Participating in 24x7x365 on-call rotations, spearheading real-time incident management, and managing high-severity service disruption protocols via automated PagerDuty and Slack workflows.
• Partnering directly with third-party infrastructure vendors and coordinating on-site field technicians to facilitate uptime activities

Do what you love

To be successful in this role you will:

• Have 5+ years of relevant experience and a Bachelor's degree in Computer Science or related field
• Demonstrate exceptional proficiency in tooling and coding using languages like Python to build scalable operational tools, API integrations, and automation frameworks.
• Show hands-on experience with modern observability stacks and timeseries engines, like Prometheus, Grafana, OpenTelemetry, and Loki.
• Possess a working understanding of advanced networking topologies, high-bandwidth routing/switching infrastructure, BGP, and dual-stack IPv4/IPv6 networks.
• Demonstrate expertise as a primary designer for new service rollouts, establishing operational readiness criteria, telemetry baselines, and alerting thresholds.
• Demonstrate extensive experience building technical runbooks, leading complex incident response bridges, and driving comprehensive, blameless post-mortems.
• Demonstrate a proven ability to fully own ambiguous technical challenges, coordinate cross-functional teams, and drive toward production-grade solutions effectively.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

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