About the Department
Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.
We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?
The Position
The Senior Manager, Content Management Product Enablement role is a strategic, hands‑on role that drives the content management system capabilities roadmap and builds best‑in‑class capabilities aligned with our design system. This role owns product development within the content management platform (AEM) including the Design System that integrates with AEM to enable content authors to construct digital and omnichannel experiences. Responsible for UX/UI, technology, governance and enablement. This role will be responsible for scaling omnichannel content operations by evolving a modern, accessible Design System, decomposing experiences into reusable components, designing intuitive interfaces and supporting user research and A/B testing. The role empowers the content operations team to manage content with high efficiency, quality and speed and promotes adoption of design standards, improved usability and cross‑functional collaboration to deliver consistent, high‑impact digital experiences aligned with brand strategy and business objectives.
Relationship
The Senior Manager, Content Management Product Enablement role will report directly into the Associate Director, Content Management Product Enablement Lead as part of the broader Experience Operations team under the MPS organization. The role will regularly interface with Experience Operations, Omnichannel partners, Marketing teams, HCP, Patient and Therapeutic Area Leads, Sales and Market Access, IT, Marketing Operations and Program Management teams.
Essential Functions
- Product Management:
- Provide product management expertise to enhance existing or build new content management system capabilities aligned to the product roadmap to empower a centralized content operations team to create, manage and update digital experiences. Implement digital user‑experience best practices through the continued evolution of the design system supporting digital experiences. Serve as a trusted partner representing the content operations team in executing digital experiences that align with strategic business objectives. Continuously develop and optimize infrastructure and capabilities for executing omni‑channel digital programs, ensuring alignment with system requirements, operational processes and future capability roadmaps. Serve as a subject-matter expert, offering guidance, feedback and support to ensure the content operations team's success and alignment with organizational and customer-experience objectives
- Project and Product Management:
- Manages digital content platforms (like AEM), oversees project timelines and coordinates with teams to deliver digital projects on time and within budget. Owns and drives the capabilities roadmap for the design system and AEM features
- Stakeholder Engagement & Collaboration:
- Work with stakeholders to Promote digital technology adoption across functions. by establishing and managing governance frameworks for solution usage, workflows and digital asset management. Partner with internal and external stakeholders — such as marketing, creative agencies and IT — to optimize content production and management. Provide leadership and training to creative and brand agencies on applying the design system to create best-in-class digital experiences
- Compliances & Best Practices:
- Ensures strategies are thoroughly vetted, market needs assessed and technical solutions validated to support viable business models, thereby maintaining competitive advantage. Manages budgets for acquiring new digital capabilities and maintaining existing ones, ensuring financial resources are aligned with project needs
- Measurement, Optimization & Innovation:
- Demonstrates creativity and innovation in digital solutions, promotes operational excellence and identifies process improvements to enhance customer experiences. Monitors and analyses content performance and operational metrics using data insights to develop recommendations for content and process optimizations
Physical Requirements
0-10% overnight travel required.
Development Of People
Individual Contributor.
Qualifications
- Bachelor’s degree in Computer Science, Marketing, Business Administration, Communications, Project Management, or a related field
- 8+ years of experience with digital experiences, product management, design systems, or marketing platforms
- Strong product development experience leveraging Agile Methodologies
- Strong knowledge of Content Management Systems related platforms (specifically, Adobe Experience Manager and other Adobe suite of products), processes, architectures, workflows, integrated dependencies, etc
- Experienced with design system development and management
- Experienced in UX standards, hands on Figma, accessibility best practices and design processes
- Ability to evaluate key performance indicators to measure the success of specific solution or additional features that would favourably impact the business
- Strong market/customer centric vision and understanding
- History working with digital consulting or marketing firms in the development and execution of engagement strategy, digital strategies, internal and external messaging, target conversion, etc
- Ability to evaluate customer needs, service trends, market segmentation as a method to create overarching digital strategies and plans
- Ability to drive adoption of innovative digital solutions across enterprise
- Strong Microsoft Office suite abilities
- Requires experience developing complex business cases
- Self-starter, highly organized, efficient and capable of leading large meetings and driving them towards a common goal
- Ability to evaluate key business and product metrics to determine specific actions or service feature additions that would favourably impact key metrics
- Strong project management, problem solving and analytical thinking skills
- Requires knowledge of digital strategy delivery and data technologies
- Knowledge of standard and emerging technologies, platforms, support systems, processes, architectures, order flows, integrated dependencies, etc
- Proven ability to interface with people from various departments, positions and knowledge levels
The base compensation range for this position is $ 120,300 to $ 222,600. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.