The Senior Network Expert oversees technical architecture, contributes to innovation, leads projects, and ensures a successful handover to operations. He provides high-level technical support to Service Managers or Production teams on complex incidents. A key part of the role is also to drive product or service innovation and animate a product community to communicate strategy and foster continuous improvement.
Main activities
- Maintain expertise in connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL) with vendors (CISCO MERAKI, PALO ALTO, INFOBLOX) and cloud providers (AWS,AZURE,GCP) to drive innovation & technical evolution journey . He contribute to identify and evaluate technical & product opportunities to suggest evolution than can be deployed or reused to impact BU and meet Veolia’s strong stake
- Contribute to technical standards definition. Manage and ensure compliance of network architectures standard with Technical Architecture and Operations Documents (DATEX) and existing policies
- Handle L3 support when necessary, contribute or lead crisis management on major incidents. Conduct technical diagnostics, validate action plans, and ensure resolution on complex and critical incidents to guarantee service level for our customers.
- Update and maintain technical documentation and architecture compliance
- Lead at least medium-sized projects as project manager with project methodology; ensure smooth transition to operational teams led by Service Managers
- Animate and lead communities around assigned products to communicate on strategy, product evolutions, and service understanding
- Drive continuous improvement actions through active community engagement and knowledge sharing
- Support Service Managers in controlling managed service provider activities, particularly on complex tickets and critical incidents
- Ensure technical best practices and compliance with operational procedures are respected
- Participate in service definition and continuous improvement initiatives
- Participate in vendor management and technical committees
Main skills
- Technical:
- 15 years experience. Expertise in connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL) in multi BU Multi product group environment
- Ability do define & present a technical strategy
- Concrete experience in innovation
- Project management and transformation:
- Demonstrated experience on medium-sized projects (minimum) as project manager
- Demonstrated experience in complex SI transformation & deployment at scale
- Community management: Already animate and lead communities around assigned products to communicate on strategy, product evolutions, and service understanding
- Information Technology Infrastructure Library (ITIL): Integration in a service approach to guarantee Operational Excellence and good transition from project to operational teams. Client centric
- English: Fluent to be able to discuss with BU and use international documentation
Key behavioral skills
- Simplifying complex concepts: Ability to make complex information easy to understand for a non-expert audience
- Communication IT & Business: Ability to transmit information, broadcast a message in a clear and understandable way. Ability to work and communicate with expert, non expert, management
- Transversality: Ability to work with several teams with no hierarchical link
- Decision making: Ability to listen, decide or escalate
- Conviction / Assertivity: Ability to argue to persuade
- Formalisation & Rigor: Ability to be clear in the communication, to unsure a good undersanting & alignment of the differents stakeholder
- Autonomy: Ability to understand needs, use hard & soft skill to manage topics without systematic escalation. Define an magenta & approche to solve topic with efficiency
- Organisation skills: Ability to plan its activities and those of its teams
- Leadership: Ability to position itself at the head of a group and to lead and motivate teams
- Sense of performance/ client: Ability to meet commitments, in continuous search for improvement and wish to overperform
- Interpersonal skills: Ability to interact well with other people, to make the collaborate and cooperate
- Synthesis skills: Ability to combine separate elements in order to form a coherent whole and quick to understand
We offer you the opportunity to join a company whose goal is to become the leader in ecological transformation!
What we offer:
- Being part of a collective that cares about your future career and development
- Opportunities for growth within Veolia Headquarters and more broadly within the Veolia Group, in France and internationally
- Opportunity to be part of enriching projects outside of your daily work
- Veolia is committed to a global social pact for all its employees worldwide
- We are committed to providing you with the best possible experience
But also:
- 100% reimbursement of urban transport subscriptions
- 10 days off (RTT) in addition to the 5 weeks of paid vacation
- Company restaurant and meal vouchers for teleworking days
- Profit-sharing
Veolia Environnement SA recognizes that some candidates only apply if they think they have checked all the boxes. But we prefer to see your application rather than risk missing out on your potential!
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.